Strategic Customer Success Manager-West

The
Strategic Customer Success Manager (CSM)
at
Nimble
is a key post-sales role focused on driving
customer adoption, retention, and expansion
across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.

In this role, you’ll connect
customer business needs
with Nimble’s
technical solutions
, working closely with
Product, Support, and Engineering
to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.

This role requires a strong blend of
technical acumen, enterprise customer empathy, and commercial mindset
, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.

The role is 5 days a week at our SF hub

This role reports to the Director of Customer Success and salary may land between $180-230k OTE depending on qualifications and experience.

Responsibilities:

• Own revenue growth and retention
  for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with key stakeholders across
  data, engineering, product, and BI
  teams to ensure long-term adoption and value.
• Run
  QBRs/EBRs
  with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.
• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate.
• Work with
  Product and Solutions/Engineering
  teams to escalate gaps, share customer feedback, and influence roadmap priorities.
• Responsible for constructing enterprise-wide business cases that demonstrate the clear ROI of moving from fragile legacy web scraping to Nimble’s self-learning Web Search Agents
• Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers

Requirements:

• 6+ years
  of customer-facing experience in
  SaaS
  , including post-sale roles such as Customer Success, or Account Management
• 3+ years
  supporting
  enterprise customers
  , ideally in a high-growth startup environment.
• Experience partnering with technical stakeholder teams (e.g.,
  Engineering, Data, AI
  ) in complex enterprise environments.
• Strong technical aptitude, including familiarity with
  web technologies (HTML/CSS)
  and comfort troubleshooting via
  APIs, logs, and workflows
  .
• Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert.
• Excellent communication and executive presence, with the ability to influence
  senior and C-level stakeholders
  .
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

About us:

Nimble is the company leading the AI web search category. Our products are used by leading businesses in financial services, retail, market intelligence, and coding to build best-in-class AI agents with accurate, auditable programmatic access to the web.

We've raised over $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others to build expert-level web search for AI. Hundreds of enterprise customers already run on Nimble, and we're forming a world-class team of engineers, researchers, designers, marketers, sellers, and operational experts to achieve our mission.

Why join Nimble?

• Work on a deeply technical platform powering real-time AI and enterprise decisions
• Help define the future of Web Search Agents and live web intelligence
• Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership