Role description
Customer Success Manager (Full Cycle)
QuickpageRemote – U.S.
Base Salary: $65,000 to $70,000
On-Target Earnings: $87,425
Post: Next week
About Quickpage
Quickpage helps sales teams stand out through personalized video. Our platform makes outreach more human, more engaging, and more effective. We work with growth-focused teams that want to shorten sales cycles, increase response rates, and build real connections with prospects and customers.
About the Role
We are hiring a Customer Success Manager to protect and grow our customer base, with a strong focus on stabilizing at-risk accounts.
This is a full-cycle CSM role. You will own onboarding, adoption, retention strategy, and renewals for your book of business. Your primary focus is identifying risk early, building structured recovery plans, driving clear value realization, and securing renewals. Once accounts are healthy, you will position them for expansion.
You will collaborate closely with Sales, Support, Product, and Leadership to remove friction and protect revenue.
What You’ll Do
Stabilize At-Risk Accounts
- Identify usage gaps and risk signals
- Lead stakeholder alignment conversations
- Build and execute structured recovery plans
Own Renewals
- Manage forecasting and renewal strategy
- Handle pricing conversations and negotiations
- Secure on-time renewals with clear ROI reinforcement
Drive Adoption
- Guide onboarding with defined success milestones
- Ensure customers adopt key features tied to outcomes
- Deliver strategic check-ins and value reviews
Improve the System
- Help refine playbooks and health scoring
- Contribute to retention strategy and digital engagement
- Share customer insights with Product and Marketing
What We’re Looking For
- 3 to 5 plus years in Customer Success, Account Management, or SaaS
- Proven experience owning commercial renewals
- Track record of stabilizing at-risk accounts
- Strong communication skills and executive presence
- Comfortable using CRM systems and data to prioritize
- Video communication experience is a plus
Bonus if you have worked in sales tech or high-growth SaaS environments.
For your application, please submit a short video via this Quickpage: https://quickpage-videos.com/p/5ak7S38tvmKC5AmT7?r=l
Why Quickpage
- Real impact on revenue retention and customer growth
- Opportunity to help build and scale CS processes
- Remote-first environment
- Paid Time Off and federal holidays
- Paid sick leave
Quickpage is an equal opportunity employer. If you are motivated by ownership, accountability, and driving measurable customer outcomes, we would love to hear from you.