Pega Cloud Migration Expert

PEGA Cloud Migration Expert

Domain: Cards, Payments, Fraud & Disputes, Case Management

Experience: 10+ Years

Role Overview

American Express Global Servicing Technology is looking for a highly skilled PEGA Cloud Migration

Expert to lead modernization and migration of enterprise-scale Case Management applications to

Pega Cloud. The platform supports critical servicing operations including fraud, disputes, customer

servicing, and payment workflows.

The ideal candidate must have deep hands-on expertise in Pega architecture, Pega Cloud

migration, platform upgrades, DevSecOps, and enterprise integration frameworks within large-

scale financial services environments.

Key Responsibilities

• Lead end-to-end migration of PEGA applications from on-prem/self-managed environments

to Pega Cloud.

• Drive PEGA platform modernization, upgrades, and cloud transformation initiatives.

• Design scalable, secure, and resilient PEGA solutions for enterprise case management

platforms.

• Implement CI/CD pipelines, deployment automation, and DevSecOps best practices.

• Optimize system performance, stability, monitoring, and production support processes.

• Work closely with architecture, infrastructure, security, and business teams.

• Support API and event-driven integrations across servicing platforms.

• Provide technical leadership and guidance to development teams.

Required Skills

• 10+ years of IT experience with 7+ years in PEGA development and architecture.

• Strong hands-on experience with:

o Pega Cloud Migration

o Pega Infinity / PRPC

o Enterprise Case Management

o PEGA platform upgrades

o PEGA deployment architecture

• Expertise in:

o BPM workflows

o REST/SOAP APIs

o Kafka/Messaging integrations

o CI/CD and DevSecOps

o Performance tuning and troubleshooting

• Strong knowledge of:

o Kubernetes

o Cloud platforms (AWS/Azure/GCP)

o Oracle/PostgreSQL

o Git, Jenkins, Azure DevOps, GitLab CI/CD

• Experience in financial services, cards & payments, fraud/dispute servicing preferred.

Preferred Certifications

• PEGA CLSA (Certified Lead System Architect) – Strongly Preferred

• PEGA CSSA / CSA

• PEGA Cloud Certification

Tools & Technologies

PEGA: Pega Infinity, Pega Cloud, Case Management, PEGA APIs, Deployment Manager

Cloud & DevOps: AWS, Azure, GCP, Kubernetes, Docker, Jenkins, GitLab CI/CD, Azure DevOps

Integration: REST, SOAP, Kafka, MQ, JSON/XML, Microservices

Database: Oracle, PostgreSQL, SQL

Monitoring: Splunk, Dynatrace, AppDynamics

Methodologies: Agile, Scrum, SAFe, DevSecOps

Preferred Background

• Enterprise PEGA implementations in high-volume servicing environments

• Experience in customer servicing, fraud, disputes, and payment operations

• Exposure to highly regulated financial services environments like American Express