Sr. ServiceNow Techno-Functional Consultant

Title
: Sr. ServiceNow Techno-Functional Consultant

Date
: March 2026

Location:
Tarrytown, NY 10591 (Hybrid – 3 days/week onsite required) No flexibility – candidates

must be based in NY, NJ, or PA for regular onsite presence.

Employment Type
: FTE/Contract

About AIQIP Inc.
: AIQIP Inc. is a dynamic consulting firm specializing in high-value partnerships for

enterprise IT solutions. We are building a strategic bench of 30+ ServiceNow experts to support

major engagements, focusing on scalable, innovative implementations. Join us to work on high-

stakes projects with C-level visibility, where your expertise will drive workflow automation and

customer-centric solutions.

Job Summary:
A Sr. ServiceNow Techno-Functional Consultant acts as both a technical

implementer and a business process advisor. You will design, configure, customize, integrate, and

maintain ServiceNow modules, ensuring alignment with client needs, best practices, and

maximum ROI.

Key Responsibilities:

Requirement Gathering & Analysis

• Engage with stakeholders to collect and document functional and technical requirements

• Translate business needs into user stories, acceptance criteria, and test plans

Solution Design & Configuration

• Configure ServiceNow modules (e.g., ITSM, HRSD, ITAM, GRC, Finance & Supply Chain)

using out-of-the-box capabilities, forms, workflows, notifications, SLAs, catalog items, and

dashboards

• Balance configuration vs. customization to maintain upgrade-safe, maintainable solutions

Workshops & Stakeholder Facilitation

• Lead design and process workshops to analyze current and future-state processes

• Conduct gap analysis and recommend improvements aligned with ServiceNow best

practices

Deployment & Support

• Assist with deployment, code migration (Update Sets), issue triage post-implementation,

and ongoing support including enhancements and bug fixes

• Support UAT, go-live, and hyper-care phases

Documentation & Training

• Create business requirement documents, system design specs, user guides, and training

materials

• Deliver training for system users and administrators

Integration & Data Migration

• Plan and execute integrations with external systems (ERP, HRIS, CMDB, etc.)

• Manage data extraction, transformation, and migration while maintaining data integrity

Governance & Best Practices

• Ensure solutions adhere to ServiceNow best practices (configuration over customization),

platform standards, coding guidelines, and ITIL principles

• Serve as the key technical advisor, guiding clients to leverage standard capabilities and optimize ROI

Required Skills & Qualifications

• ServiceNow Expertise

o Hands-on experience with multiple ServiceNow modules (ITSM, HRSD, ITAM, GRC, Finance & Supply Chain solutions)

o Certifications: CIS – Systems Administrator (CSA required); Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.) preferred

• Technical Proficiency

o Advanced knowledge of JavaScript, ServiceNow Scripting, APIs (REST/SOAP), UI Policies, and Integration techniques

• Functional & Analytical Acumen

o Strong understanding of business process mapping, workflow optimization, and ITIL

o Excellent analytical and problem-solving capabilities

• Communication & Stakeholder Management

o Exceptional verbal and written communication skills to work with technical and business audiences

o Workshop facilitation and client-facing consulting experience

• Consultative & Client-Centric

o Proven experience in client-facing consulting roles, delivering guidance, training, and continuous value

• Project Delivery & Methodologies

o Familiarity with Agile/Scrum SDLC

o Capability to oversee development, testing, delivery pilots, and post-launch support

• Typical Qualifications & Experience

o Bachelor’s degree in computer science, Information Systems, Engineering, or related field

o 9+ years in ServiceNow implementation and consulting roles

o Proven track record in leading or contributing to full life-cycle ServiceNow projects

What You’ll Deliver

• Best-practice-driven, scalable ServiceNow solutions tailored to client needs

• High client satisfaction through effective collaboration, training, and support

• Reusable assets, documentation, and knowledge transfer for long-term value

• Continuous feedback loop to enhance both client outcomes and product evolution

What We Offer

• Competitive compensation rate

• Weekly non-billable team meetings for knowledge sharing

• Access to cutting-edge projects with high-visibility clients and real impact

AIQIP Inc. is committed to providing an inclusive and diverse workplace as an equal opportunity employer.

We ensure fair and non-discriminatory practices across all employment decisions.

We are urgently building our bench—join a team where rare skills are valued!

Apply by sending your CV to HR@aiqip.org