Role description
Information Technology Specialist
Leia Inc.Immersity on Any Device:
At Leia, our mission is to make immersive experiences available to anyone, on any device.
The digital world is moving beyond flat screens. Immersive, spatial content is becoming the new default—driven by next-gen capture devices, real-time AI transformation, and a growing consumer appetite for deeper, more natural experiences.
Our Immersity platform turns digital moments into immersive experiences, making the user feel part of the scene, rather than staring at it.Immersity combines the most advanced optics and AI-software suite—seamlessly integrated into any personal device. Phones, tablets, laptops, monitors become spatial interfaces, delivering the future of media consumption.
What You Will Do:
The IT Specialist supports the day-to-day IT operations of the organization (United States and Europe), ensuring reliable, secure, and efficient technology services across all users. This role provides hands-on technical support, manages systems and accounts, and partners with internal teams and external vendors to maintain operational stability.
Core Responsibilities:
- Provide end-user support for hardware, software, and network-related issues across the organization
- Troubleshoot and resolve service requests related to Microsoft 365, endpoint devices, and business applications
- Manage onboarding and offboarding processes, including account provisioning, access controls, and equipment setup
- Configure, deploy, and maintain laptops, mobile devices, and peripherals
- Administer Microsoft 365 environment, including user accounts, licenses, and groups
- Maintain accurate IT documentation, asset inventory, and user records
- Support identity management, MFA, and security policies
- Assist with endpoint protection, patch management, and vulnerability remediation efforts
- Coordinate and collaborate with managed service providers (MSPs) to support service delivery, escalate issues, and ensure alignment with organizational IT standards
- Coordinate with external IT vendors and service providers to resolve issues and fulfill requests
- Support IT projects, including system rollouts, office buildouts, and technology upgrades
- Support the development, documentation, and enforcement of IT policies and procedures
- Assist in the development, maintenance, and ongoing improvement of our SharePoint based intranet environment
Strengths You Will Bring To Our Team:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
- 1-3 years of experience in IT support, IT operations, or system administration roles
- Experience supporting distributed or international teams
- Strong troubleshooting skills across Windows and macOS environments
- Hands-on experience with Microsoft 365 administration
- Working knowledge of networking fundamentals (DNS, DHCP, VPN)
- Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar platforms)
- Understanding of IT security best practices and controls
- Strong organizational and documentation skills
- Effective communication and customer service abilities
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment
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Leia Inc. is an Equal Opportunity Employer. Candidates and employees are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state labor laws.