Help Desk Technician

We are seeking a motivated and customer-oriented Help Desk Technician to provide technical support and assistance to end users. In this role, you will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring timely service and a high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and committed to delivering excellent technical support in a fast-paced environment.

Key Responsibilities

·        Respond promptly to user inquiries via phone, email, or ticketing system.

·        Diagnose and resolve hardware, software, and network connectivity issues.

·        Provide both remote and on-site support for desktops, laptops, mobile devices, and peripherals.

·        Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.

·        Collaborate with other IT team members to identify recurring issues and recommend process improvements.

·        Maintain up-to-date knowledge of company systems, applications, and security protocols.

·        Escalate complex issues when necessary and recommend proactive solutions to minimize future disruptions.

Required Skills & Qualifications

·• High school diploma or equivalent; Associate degree in Information Technology or related field preferred.

• 1–2 years of experience in help desk or IT support roles.

• Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.

• Familiarity with basic networking concepts, VPN technologies, and remote access tools.

• Excellent written and verbal communication skills

• Strong customer service and relationship-building abilities, with the capacity to interact effectively with users and colleagues

• Ability to manage multiple tasks and adapt in a fast-paced environment

• Understanding of issue prioritization and escalation procedures.

• Flexibility to work occasional evenings or weekends for scheduled maintenance or urgent support needs

Preferred Certifications

Microsoft Technology Associate (MTA) or similar certifications.

CompTIA A+ or Network+ is a plus.

Benefits

• Competitive salary ($37,500–$54,000 annually or $18–$26 hourly) (based on Experience).

• Health Insurance coverage

• 401(k) retirement plan

• Paid time off (PTO)

• Paid Holidays