Role description
Sales Operations Manager (Remote - US)
Nextech SystemsWhy join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
The Sales Operations Manager is responsible for working closely with the sales leadership team to define, implement, and manage processes that support Nextech’s sales growth plans. The Sales Operations Manager maintains documentation on sales processes, assists with on-boarding new sales reps, and optimizes sales productivity.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions:
- Manage productivity metrics and sales engagement statistics to develop meaningful sales processes.
- Initiate/identify and implement opportunities for sales process improvements.
- Manage monthly sales Commissions process in alignment with accounting & finance.
- Manage sales territory alignment processes, documentation, and enablement.
- Support sales teams with Salesforce.com day-to-day management.
- Manage the administration of the company Sales Commissions and Bonus Plans.
- Liaise with other departments to ensure the smooth handoff of data.
- Develop processes to track trends in the competitive landscape and maintain competitive insights.
- Assist in evaluating emerging market opportunities.
- Manage special projects to support sales and marketing with go-to-market initiatives.
- Other responsibilities as defined by VP Sales Operations.
In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include but are not limited to:
Success Measures:
- Measurable improvements in sales operations efficiency, productivity, and process effectiveness.
- Reduction in recurring operational issues, manual processes, and reactive work through proactive planning and continuous improvement.
- Accurate and timely execution of sales territory management, commission administration, and operational reporting.Improved Salesforce data integrity, system utilization, and effectiveness of sales technology workflows.
- Successful execution of operational projects, priorities, and process improvement initiatives within established timelines.
- Effective team leadership, coaching, workload management, and development of operational capabilities.
- Strong cross-functional alignment and stakeholder satisfaction across Sales, Revenue Operations, Deal Desk, Marketing, and Systems teams.
Minimum Requirements:
- Bachelor’s degree in business administration or related field and/or related experience.
- 5 years proven ability to manage operational functions such as centralized sales support, reports and analysis.
- 5 Years of Salesforce experience.
- 5 years of BI, commission & automation tool experience; Ex: Gong, Everstage, Hubspot, Chilipiper, LinkedIn Navigator.
- Excellent organizational skills and ability to manage and prioritize a heavy workload in a fast-paced environment.
- Proven ability to present facts and recommendations effectively in verbal and written form.
- Must possess high degree of professionalism and proven ability to work with confidential information.
- Demonstrated collaborative and team-oriented attitude.
- Ability to develop and manage initiatives to completion.
- Demonstrated leadership and communications skills that support Nextech values and behaviors
- Excellent communication skills, both written and verbal.
Preferred Qualifications:
- Salesforce.com Certification and SFDC Administrator Experience
- Experience with MEDDIC
- Experience in both SalesCloud and ServiceCloud
- Experience managing a global team of direct reports across revenue operation roles
- Experience with integrated HubSpot, CPQ, and/or NetSuite into Salesforce.com
Working Environment/Physical Demands:
- 100% Remote with occasional travel
- Long-distance or air travel as needed – not to exceed 15% travel.
- Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
Total Rewards:
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
11 paid holidays
Your Day Your Way - Celebrate a day of cultural or social significance to you
Access to Linkedin Learning courses for professional development
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave (After 6 months with the company)
Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment