Role description
Senior Customer Success Manager - Americas
SkySelectWho we are
SkySelect is transforming the $100B aircraft parts industry! SkySelect was founded in 2017 with a clear mission to connect aircraft parts buyers and sellers through seamless transactions. We are VC-backed and actively growing our team in US, Brazil, Chile, Mexico, India, Spain, and Estonia.
SkySelect’s unique Sourcing AI, and Procurement AI models combine experts and technology, overcoming the slow adoption of technology and providing instant access to Artificial Intelligence (AI), Big Data, and Cloud Services to enhance visibility in the aircraft parts supply chain.
By moving its parts procurement onto SkySelect’s Procurement AI, airlines such as JetBlue, Sun Country Airlines, Finnair, LATAM, Avianca, Icelandair, and Azul have been experiencing superior results, including 5-12% cost savings, 100x faster cycle times, 95% on-time delivery performance, and automating the purchasing of 90% of the material requirements.
Who we are looking for
We are looking for a high-energy, determined, aviation professional who has experience with aviation part procurement and buyer account development.
The Customer Success Manager at SkySelect is the
key owner of our existing customer relationships
. You are responsible for understanding customers needs, project vision, roadmap as well as deliverables, and driving revenue. You will be growing the relationships through success KPIs and constant value realization. You also have experience working with Procurement teams, suppliers, and providing the best service for the end customers. The right person will be open-minded with good communication skills to interact with customers, has strong customer development skills and is a technologist at heart for innovative problem solving approaches. How to effectively communicate the value comes naturally to you. The position could require approximately 25%-50% travel, including overnight stays.
What will be your responsibilities
- Ensure overall
success of your customers and deliver ROI and value
to ensure the customer is delighted with the service - Connect with
senior stakeholders at airlines & MROs
to fully understand their needs, vision, strategy and roadmap and translate that into actions - Manage internal and external stakeholders
involved as to ensure that objectives are met within time, budget and quality - Lead Retention and expansion
of the scope of the contract with customers: Ensure full contract utilization, sell Upsell opportunities to customers and expand the usage of the service - Build/own customer relationships
for your accounts to ensure adoption of SkySelect: Manage buyer relationships on a daily basis, understanding the customer success criteria and delivering customers value - Support and manage customer issues, requests and improvements
What you need to be successful
- 5+ years Experience in Customer Success,
Customer Experience and/or Account Management roles (mandatory) - 5+ years Experience in project management
influencing key decision-makers and senior executives (mandatory) - 3+ years Experience in Aviation Supply Chain (mandatory)
- Experience in leading
digitization transformation at organizations
(preferred) - Excellent oral and written communication skills
- Fluently speak, read, and write in
English (fluency in Spanish is a plus) - Be a
self-starter,
a highly motivated person able to work in a fast paced environment that is continually changing - Strong
team player
, who can work with cross functional teams to ensure the best value is delivered to the customers - Strong
analytical skills and problem solving skills
Location:
US, Atlanta
Target Start Date:
As soon as possible
Employment Type:
Full time
Role Type:
Individual Contributor
Travel Expectations:
Up to 50%, including International travel
Contact Info
Tulika Dayal Considine