Entry-Level Business Analyst / SaaS Implementation Analyst — Civil Aviation Software

Entry-Level Business Analyst / SaaS Implementation Analyst — Civil Aviation Software

Location:
Minnesota Twin Cities Area

Employment Type:
Full-time

Experience Level:
Entry Level

Education:
B.Sc. or M.Sc. in Management Information Systems, Information Science, Business Information Systems, Computer Information Systems, Business Analytics, Industrial Engineering, Aviation Management, Computer Science, or related field

Travel:
Occasional customer-site travel is required

About the Role

We are seeking an entry-level
Business Analyst / SaaS Implementation Analyst
to support the deployment, configuration, and adoption of our SaaS application in the
civil aviation domain
.

This role is ideal for a recent B.Sc. or M.Sc. graduate with a background in
Management Information Systems, Information Science, Business Systems, Data Management, or Business Analytics
who wants to build a career at the intersection of
software, aviation maintenance, customer implementation, data transformation, and business process improvement
.

The successful candidate will work with customers, implementation teams, product managers, software engineers, and aviation domain experts to understand customer workflows, document business processes, configure the SaaS application, support data conversion, and help customers successfully adopt new digital operating processes.

This is a hands-on role that combines
business analysis, SaaS implementation, process mapping, application configuration, data manipulation, change management, and aviation maintenance information systems
.

Key Responsibilities

SaaS Application Implementation

• Support the implementation of a SaaS application for customers in the civil aviation industry.
• Assist with customer onboarding, system setup, application configuration, user setup, workflow configuration, and implementation testing.
• Participate in remote and occasional on-site customer implementation activities.
• Help translate customer operational requirements into software configuration decisions.
• Support go-live preparation, user acceptance testing, issue tracking, and post-implementation follow-up.
• Work with internal technical teams to communicate customer needs, configuration issues, data challenges, and enhancement requests.
• Help create implementation documentation, configuration guides, training materials, and customer-facing process notes.

Business Analysis and Process Mapping

• Work with customers to understand, extract, and document their business processes.
• Analyze current-state workflows and help define future-state workflows supported by the SaaS application.
• Model, map, and document customer processes into the SaaS platform.
• Identify gaps between customer operating practices and standard SaaS application capabilities.
• Support requirements gathering, functional analysis, workflow design, user story preparation, and acceptance criteria definition.
• Help customers understand how their aviation maintenance processes can be digitized, standardized, and improved through the application.

Change Management and Customer Adoption

• Support customer change management during SaaS implementation.
• Help users understand new workflows, system behaviors, data expectations, and operational impacts.
• Assist in preparing training materials, user guides, process documentation, and adoption support content.
• Communicate clearly with business users, technical users, and customer project stakeholders.
• Help identify adoption risks, process friction, data quality issues, and user readiness gaps.
• Support the transition from legacy tools, spreadsheets, manual workflows, or older systems into a modern SaaS environment.

Data Conversion, Data Manipulation, and Technical Analysis

• Assist with understanding, converting, cleaning, and manipulating complex data structures.
• Support data migration and data validation activities related to aviation maintenance information.
• Work with structured and semi-structured data formats, including spreadsheets, XML, SGML, CSV, JSON, relational data, and technical publication data.
• Help analyze aviation maintenance data standards and customer data structures.
• Support mapping of customer data into SaaS application data models.
• Assist with data quality checks, transformation logic, import validation, and issue resolution.
• Work with engineering or data teams to troubleshoot conversion issues and implementation blockers.

AI, Scripting, and Automation

• Use scripting, automation, or AI-enabled tools to improve implementation efficiency.
• Demonstrate the ability to work with AI agentic platforms, AI scripting tools, code assistants, or automation environments.
• Assist in creating scripts, prompts, workflows, or lightweight tools to support data cleanup, documentation, testing, or implementation tasks.
• Apply structured problem-solving to automate repetitive implementation or analysis activities.
• Work comfortably with modern AI-assisted productivity and software development tools.

Required Qualifications

• B.Sc. or M.Sc. in Management Information Systems, Information Science, Business Information Systems, Computer Information Systems, Business Analytics, Industrial Engineering, Computer Science, Aviation Management, or a related discipline.
• Strong interest in SaaS software, enterprise applications, business process improvement, and digital transformation.
• Ability to analyze business processes and translate them into software workflows.
• Strong written and verbal communication skills.
• Ability to document requirements, workflows, data mappings, configuration decisions, and customer processes clearly.
• Comfort working with data in spreadsheets or structured files.
• Strong analytical skills and attention to detail.
• Ability to learn complex software systems and customer business processes quickly.
• Willingness to travel occasionally to customer sites.
• Ability to work from or near the
  Minnesota Twin Cities area
  .
• Demonstrated exposure to scripting, AI-enabled tools, automation tools, or technical problem-solving.

Preferred Qualifications

Experience or coursework in any of the following is a plus:

• SaaS application implementation.
• Business analysis or systems analysis.
• Aviation maintenance, airline operations, MRO, OEM technical documentation, or civil aviation software.
• Aviation technical publications.
• S1000D.
• iSpec 2200.
• ATA standards.
• SGML, XML, JSON, CSV, SQL, or data transformation tools.
• Software configuration, implementation consulting, or customer success.
• AI agentic platforms, AI coding assistants, scripting tools, Python, JavaScript, SQL, or automation frameworks.
• Process mapping tools such as Visio, Lucidchart, Miro, Draw.io, or similar.
• Agile software development, user stories, acceptance testing, or product management.
• Enterprise software, ERP, PLM, MRO software, maintenance documentation systems, or technical content management systems.

Ideal Candidate Profile

The ideal candidate is curious, structured, technically comfortable, and customer-oriented.

You may be a strong fit if you:

• Enjoy understanding how business processes work.
• Like turning complex workflows into clear diagrams, requirements, and system configurations.
• Are comfortable learning specialized aviation or technical domains.
• Can communicate with both business users and technical teams.
• Like working with data and solving messy data problems.
• Are interested in AI tools, scripting, automation, and practical technology adoption.
• Want to grow into a business analyst, implementation consultant, product analyst, aviation software specialist, data analyst, or SaaS solutions consultant role.
• Are comfortable working in a customer-facing environment.
• Can travel occasionally and represent the company professionally at customer sites.

Why This Role Is a Strong Career Opportunity

This position offers hands-on exposure to a specialized and high-value software domain:
civil aviation maintenance and technical operations
.

You will gain experience in:

• Enterprise SaaS implementation.
• Aviation maintenance software.
• Business process modeling.
• Customer-facing software deployment.
• Data conversion and data quality.
• Technical publications and aviation standards.
• AI-enabled implementation workflows.
• Change management and customer adoption.
• Cross-functional work with product, engineering, and customer teams.

This role is designed for someone who wants to develop both business and technical depth while working in a real-world SaaS implementation environment.

Trekea is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Trekea are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.