Product Operations Manager, Gaming

About Nclusion

Nclusion is on a mission to provide traditional financial services to 1.3 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.

About the Role

As Product Ops Manager - Gaming, you'll lead the in-market rollout and day-to-day operation of Nclusion's gaming products in frontier markets. Today, this represents the foundational thread between our business and customers: where we build the trust, distribution, and agent network that we’ll build financial services on top of. You’ll work directly between Product teams in the US and in-market leadership to actualize the product roadmap - assessing for readiness, gathering feedback, with an eye for stickiness and churn as we launch.

This role is crucial, balancing pace and impact - ensuring that we keep pace on evolving into financial services institutions, but ensuring that pace never outruns the customers we’re looking to serve.

This role is a single opening, where we are able to hire either at HQ (Palo Alto), or internationally with proximity to our markets, with both requiring travel into HQ/markets as needed.

Our team in Palo Alto works together onsite four days a week with one day from home.

What You’ll Do

• Lead end-to-end rollout of gaming products in each market, from launch readiness through go-live, GTM, and stabilization in the network.
• Work directly with Product on product scoping, ensuring market & regulatory realities against technical readiness, and help shape the roadmap with performance and player feedback.
• Track competitive positioning across prize structures, draw formats, pricing, and player experience, and use it to impact product evolution.
• Support Country GMs in sequencing gaming launches against local demand, regulation, and agent network maturity.
• Establish & track gaming & player-protection KPIs (FTD, CAC, LTV, etc.) - analyze the data and turn it into action when something’s looking off.
• Ensure agent readiness, including onboarding, training, and compliance checks.
• Develop SOPs and responsible-gaming checklists that are repeatable market to market.
• Monitor gaming, lottery, and sports betting trends and evaluate fit for Nclusion's markets.

What You Bring to the Table

• 8+ years of experience in gaming, lottery, sports betting, or gambling product operations, ideally in frontier markets.
• Working knowledge of gaming/gambling regulation (licensing, age verification, responsible gambling), distinct from financial services compliance.
• Track record launching or scaling a gaming or lottery product in a high-growth or startup environment.
• History of personally unblocking a stalled launch, not just managing one on a plan.
• Demonstrated experience balancing growth against player-protection obligations; not just a growth-only background.
• Cross-functional experience with Product, Engineering, Compliance/Legal, Marketing, and local GM teams.
• Multilingual fluency is highly valued - French, Spanish, or regional dialects!

US Benefits and Perks

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture

This is a single opening, where we are willing to hire in a variety of locations. Compensation is set based on the candidate's primary work location and reflects local market conditions. Pay ranges reflect the anticipated compensation for this role in each listed location and are benchmarked against local market data, cost-of-labor differences, and, where applicable, sector-specific comparables (including development-sector and fintech compensation data in frontier markets). Actual offers may vary within the posted range based on relevant experience, qualifications, and internal pay equity. This range does not include benefits, which may vary by location and are described separately.

Palo Alto / SF / NYC (Annual, USD) - 130,000 - 200,000

In our commitment to fostering a diverse and inclusive workplace, we value the unique perspectives and experiences each individual brings to our team. We encourage all candidates, regardless of background, to apply. Your skills, talents, and potential contributions matter deeply to us, and we believe in creating an environment where everyone has an opportunity to thrive. We recognize that meeting every listed requirement may not always be possible, but we value passion, determination, and a willingness to learn. Your application is an opportunity for us to discover the exceptional qualities you bring.