Account Manager

There’s a reason our clients stay with Assembly — the platform works, and the people behind it genuinely care. But “staying” isn’t the same as “thriving,” and that’s where you come in.

We’re looking for an Account Manager who sees every customer relationship as a growth opportunity — someone who can identify where Deliverable AI fits, where expansion is possible, and where Assembly can go deeper. You’ll own the commercial expansion motion across a portfolio of law firm accounts in your regional territory, working alongside a CSM who keeps clients happy so you can focus on growing the relationship. Your territory is your franchise. Own it.

What You’ll Do

•        Manage a portfolio of existing law firm accounts, owning renewals, upsells, and expansion revenue

•        Build multi-threaded relationships across your accounts — from paralegals to managing partners

•        Run strategic business reviews that go beyond usage dashboards to deliver real insights and uncover growth opportunities

•        Partner with Customer Success to keep accounts healthy and intervene early when risk appears

•        Forecast accurately and keep Salesforce tight — leadership counts on your data to plan

What You Bring

•        3+ years in B2B SaaS account management or sales with a track record of hitting renewal and expansion targets

•        A strategic, relationship-driven approach — you think in terms of account plans, not just transactions

•        Comfort navigating complex stakeholder maps and having commercial conversations at all levels

•        CRM fluency and a data-informed mindset

•        Bonus: experience working with law firms or in the legal tech space

When you’re considering a new job, it’s normal to have a ton of questions.  Here are a few things we get asked all of the time:

I am tired of the daily grind of a commute, where are you located?

With the exception of scheduled visits to our Miami, FL office and scheduled video meetings, you get to work in the comfort of your own home in your PJs if you’d like! 

What makes Assembly Software so special?

The people are the heart of our organization!  Our passion for our products and our entrepreneurial spirit creates an energetic and fun work culture.  Assembly Software is a SaaS organization and the leading provider of case management solutions and through our three brands, Needles, Needles Neos and TrialWorks, we have a rich multi-decade history. Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise. Additionally, Assembly Software offers a competitive compensation package with uncapped commissions for our Account Executives, and built-in accelerators.

What are the benefits like?

You will be able to elect from competitive health, dental, and vision benefits in addition to short and long term disability, and other supplemental insurance options.  You will have 401k, flexible time off, paid parental leave, and an employee assistance program.  We value our employees and reward and recognize your contributions.

Assembly Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.