Founder / CEO — ServiceQ (AI Quality Platform for MSPs)
Company: ServiceQLocation: New York City, NY · Austin/Dallas, TX · or Miami/Tampa, FL (in-region; travel to industry events)
Compensation: ~$120,000 base salary + significant founder equity (illustrative exit upside of ~$0.9M base case to ~$3.6M upside case — see below)
Build the company that becomes the quality standard for an entire industry
Most "CEO" jobs hand you someone else's company on the back nine. This one hands you the first tee. ServiceQ is an AI platform that automatically scores the quality of every customer-service ticket a Managed Service Provider (MSP) handles — the same "AutoQA" wave that turned Gong, Observe.ai, Klaus, and MaestroQA into category leaders in the call-center world. The difference: no one has built it for the 40,000+ MSPs that run IT for small and mid-sized businesses. We're first.
We already have a live, revenue-generating product, the core IP, committed seed capital, and integrations with the PSAs MSPs actually run on (ConnectWise, Autotask, Halo). What we need now is the founder-operator who turns a sharp wedge product into a durable, category-defining company.
First-mover in a proven category. AutoQA is not a bet on whether the category works — Gong, Klaus (acquired by Zendesk), and MaestroQA already proved it. We're applying a validated playbook to a vertical that has none.
The market is pricing this category aggressively, right now. A direct AutoQA comparable (Solidroad) raised a $25M Series A in 2026. MSP-AI startups are raising $4M–$25M rounds. And the clearest signal of all: ConnectWise — the largest MSP platform — just acquired an MSP-AI startup (zofiQ). That is our most likely acquirer telling the market exactly what it wants to buy.
A moat that AI can't commoditize. AutoQA is the engine, not the endgame. It funds the real prize: ServiceQuotient (SQ) — becoming the industry standard for MSP service quality, through certification, peer benchmarking, and a best-practice community. Features get copied; a standard the whole industry measures itself against does not.
De-risked at the starting line. Existing product-market fit, working software, early paying MSP customers, and committed capital already in place. You are not starting from a blank repo and a pitch deck.
Full P&L and company-building responsibility as Founder/CEO, with board-level authority over strategy, hiring, and roadmap.
Go-to-market: convert a strong early-adopter pipeline into a repeatable MSP sales motion (direct, channel, and tradeshow-driven).
Category creation: stand up the ServiceQuotient standard — certification, benchmarking, and community — that compounds into a defensible, recurring business.
Team: recruit and lead a lean operating team across product, engineering, and revenue.- The outcome: drive the company along the path the model lays out — from early revenue toward 500–1,000 MSP customers, and a strategic exit to a PSA or platform acquirer.
A builder, not a caretaker. You've started, scaled, or run a B2B SaaS business and you want ownership, not a seat.- MSP / IT channel or vertical-SaaS experience strongly preferred — you understand how MSPs buy, run, and think (ConnectWise/Autotask/Halo fluency is a major plus).
A revenue-first operator who can sell, hire sellers, and stand up GTM — comfortable carrying the number early and building the engine that replaces you.
Range across product, sales, and finance: you can read the model, set the strategy, and still get on a demo call.- Willingness to be in-region (NYC, TX, or FL) and to travel to the MSP conferences and tradeshows where this market is won.
Base salary: approximately $120,000/year, scaling with the company.- Founder-level equity in the form of a profits interest — real ownership in the upside you create.
Illustrative upside (from our financial model, not a guarantee): at a strategic exit, the founder equity stake models to roughly $0.9M in the base scenario (~500 MSPs / ~$0.9M ARR) and ~$3.6M in the upside scenario (~1,000 MSPs / ~$1.8M ARR). These are modeled outcomes that depend on execution and market conditions — but they show the shape of what you're building toward.
## How to apply
Apply through Indeed with your resume and a few sentences on the best B2B/vertical-SaaS thing you've built or scaled, and why MSPs are a market you'd run through a wall for. A formal cover letter is optional; a sharp, specific note beats a generic one.
ServiceQ is an equal-opportunity employer. We evaluate every applicant on merit and what they can build.
Pay: $100,000.00 - $150,000.00 per year
Work Location: Remote
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