Role description
Facilities Technician (Maintenance Technician)
FlowAbout the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
The Maintenance Technician ensures apartment homes and property facilities are safe, clean, and in good working order. Responsibilities include preparing units for move-in, performing general maintenance and repairs across HVAC, electrical, plumbing, carpentry, painting, and locks, and following a preventative maintenance schedule.
The role also includes ensuring compliance with codes, regulations, and company standards, providing excellent service to residents, and supervising or escorting contractors as directed by the Facilities Manager.
Responsibilities
- Perform general maintenance and repairs including HVAC, electrical, plumbing, appliances, drywall, painting, basic carpentry, and routine upkeep to maintain community standards
- Prepare vacant apartments for move-in by completing turnover repairs, inspections, and improvements
- Conduct routine and periodic property inspections to identify maintenance, safety, and risk management concerns, ensure the property remains in good repair, and report physical needs or issues to management
- Assist with inventory management by tracking, organizing, and maintaining maintenance supplies, tools, and replacement parts
- Maintain working knowledge of building emergency systems, equipment shutoffs, and operational procedures to ensure resident safety and property integrity
- Adhere to all company policies, safety procedures, and security protocols, promptly reporting hazards, incidents, and maintenance concerns
- Deliver strong customer service by fostering positive relationships with residents, vendors, and team members while responding professionally to service requests
- Follow established operational procedures including key control, apartment turns, preventative maintenance, and emergency response protocols
Ideal Background
- High School diploma or equivalent
- A minimum 3-5 years of relevant experience in HVAC repair, Plumbing, Electrical, and General Maintenance repair work
- Ability to promptly respond to work orders and other communications (e.g: text, email)
- Ability to accommodate on-call schedule
- Proficiency in Spanish is a plus
- HVAC Certification is a plus
- EPA Certification is required
- Proficiency in English
Benefits
We take care of our people so they can do their best work.
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.