Role description
Technical Trainer
Parsec Automation, LLCAbout Parsec
Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec's solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.
Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer's front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.
The Role
Parsec is hiring a Technical Trainer to join the Technical Enablement team, reporting to the Director of Technical Enablement.
This role facilitates instructor-led TrakSYS™ bootcamps for internal staff, partners, and customers. Delivery begins virtually and will expand to in-person sessions as the program grows. Approximately 70% of the role is facilitation and learner support; the remaining 30% is revising and developing the content the bootcamps run on.
The role requires both facilitation skill and technical fluency. You will be expected to learn the bootcamp's technical simulations thoroughly and handle unscripted questions and live troubleshooting in front of a technical audience.
You will work closely with TrakSYS™ subject matter experts to support learners and keep training content accurate as the product evolves.
Key Responsibilities
- Facilitate virtual instructor-led TrakSYS™ bootcamp sessions, expanding to in-person delivery as the program grows.
- Learn the bootcamp's technical simulations and scenarios in depth and guide learners through the simulated plant experience, including unscripted questions and live troubleshooting.
- Manage the learner experience across each cohort, including pre-work, session pacing, hands-on lab support, and follow-through on open items.
- Support trainees between sessions through office hours and live Q&A, with assistance from a TrakSYS™ SME.
- Conduct train-the-trainer sessions to certify additional internal and partner facilitators as the program scales.
- Revise existing modules based on delivery experience, learner feedback, and product releases.
- Coordinate peer reviews with SMEs to confirm technical accuracy and clarity.
- Assist in creating and maintaining instructor-led content, including presentations, facilitator guides, simulated storylines, and lab exercises.
- Continue developing knowledge of the TrakSYS™ platform, adult learning practice, and the manufacturing sector.
Qualifications
- Bachelor's degree in Education, Instructional Design, Engineering, Information Technology, Business, or a related field.
- 5-8 years of experience facilitating technical training for adult professional learners.
- Demonstrated experience facilitating technical training both virtually and in person.
- Technical fluency sufficient to configure and troubleshoot within an enterprise application.
- Excellent verbal and written communication skills.
- Ability to stay composed and lead a session in front of a technical audience.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team, with strong initiative and follow-through.
- Willingness to travel (up to 20%) domestically and internationally for in-person delivery.
Preferred / Nice to Have
- Domain knowledge of manufacturing, MES, ERP, or related enterprise applications.
- Experience creating content for and/or conducting train-the-trainer sessions.
- Experience supporting a partner channel.
Compensation / Benefits
- $90,000 – $110,000 annual base salary
- Variable bonus based on company and individual performance
- 100% company-paid health insurance premiums for employee
- Flexible vacation time
- Outstanding team environment