Role description
Customer Service Associate
Open PracticeLooking for Billing Software Nerds
If you actually
enjoy
navigating payer portals all day chasing down denials, this job likely isn’t for you.
This job might be for you if:
- You get a little excited when new billing software features roll out
- The
best part of your day
is solving a tricky billing or system issue - You like translating “system-speak” into plain English for patients and staff
- You feel personally motivated to help patients when they call with account questions
- You enjoy being the calm, capable person when others are frustrated or stuck
- You ask
“why is this happening?”
before
“who messed this up?”
If you answered YES to the above, please keep reading….What you’d actually be doing:
- Supporting medical practices using our billing & practice management software
- Helping users understand workflows, resolve issues, and work smarter
- Troubleshooting billing questions (claims, payments, balances, posting, etc.)
- Explaining complex things clearly to non-technical users
- Acting as a problem-solver, not a script-reader
- Using customer interactions to come up with new ideas on how to make our software easier to use
What we’re
not looking for
:
- Someone who wants to clock in, follow a script, and clock out
- Someone who avoids patient or staff conversations
- Someone who hates learning new systems or processes
What we
are
looking for:
- Real medical billing experience
(you’ve been in the weeds for at least 3 years) - Strong written and verbal communication skills
- Curiosity, patience, and follow-through
- Someone who takes pride in being helpful and solving problems
Why people like working here:
- You’re trusted to think, not just follow steps
- Your billing knowledge actually matters
- You get to help practices and billers every day
- You’ll work with people who respect competence and teamwork
One last thing:
If you’re reading this and thinking
“wow, this sounds exactly like me”
then we want to hear from you.
Apply and tell us why you think you’re a billing software nerd.