811 Call Center Representative — Inbound Only | Portland Metro Only

One Call Concepts is hiring full-time 811 Call Center Representatives to handle inbound calls from excavators, homeowners, and facility operators. We provide utility damage prevention services throughout Oregon, Washington, Montana, Hawaii, and the northern Idaho counties.

Important Location Requirement:
This position is only open to applicants located in the Portland metro area. Although this position is primarily remote after training, employees must be close enough to report to our Portland office when needed. Applicants outside the Portland metro area should not apply.

We offer a competitive benefits package including:

• Medical, dental, and life insurance at a very minimal cost
• Paid vacation, personal, and sick time
• 401(k) plan with company match
• Casual, friendly work environment
• Starting pay of $17.50/hour with quarterly performance bonuses available
• 8 hour shifts
• Paid training
• Primarily remote work after training and ramp-up, based on performance and business needs
• No overnight shifts

Job Description:
We are an inbound-only call center located in Portland, Oregon that provides 811 services in five states. Call Center Representatives answer inbound calls and follow scripted questions from callers who will be digging. During each call, the representative obtains information about the customer and their work site, enters that information into a ticket format, and identifies the work site using a mapping system similar to Google Maps.

No prior experience is necessary. We provide paid training that covers everything needed to succeed. This position is 40 hours per week with overtime opportunities based on business needs.

Training begins in office for approximately one week. After that, employees who have the ability and desire to work remotely (using a wired Ethernet connection directly to their internet router) may complete the remainder of training from home.

Following the 4-6 days of in-office training, employees transition into a remote position to continue their training.

This position is considered hybrid because employees must be able to report to the Portland office when needed for annual meetings, equipment or internet issues, performance support, or other business needs. Employees may also work in office if they prefer or need to.

This position requires employees who are dependable, self-motivated, and able to maintain productivity while working independently in a remote environment.

Essential Job Functions:

• Communicate effectively with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Read and interact with digital maps
• Provide excellent customer service
• Demonstrate an interest in public safety
• Learn and apply new concepts
• Work effectively and independently in a home or office environment

Minimum Qualifications:

• High school diploma or GED
• Strong listening and problem-solving skills
• General computer skills
• Reliable attendance and ability to work assigned schedule
• Ability to work as part of a team
• Self-motivated and able to work independently
• Willingness to work overtime based on business needs
• Availability to work during call center operating hours
• Ability to pass a criminal background check
• Ability and willingness to accept and apply training, coaching, and ongoing support
• Must be located in the Portland metro area and able to report to the Portland office when needed

Applications are now being accepted. Qualified candidates selected to move forward will be contacted to schedule an interview. Interviews are by appointment only; no walk-ins or phone calls, please.

EOE/Drug-Free Employer

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English (Required)

Location:

• Portland, OR 97220 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Portland, OR 97220 (Required)

Ability to Relocate:

• Portland, OR 97220: Relocate before starting work (Required)

Work Location: Hybrid remote in Portland, OR 97220