Role description
DFR Installation Technician
BRINCAbout BRINC:
At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities.
About this Role:
BRINC is seeking a dynamic and proactive person to fill the role of Installer Technician. This role involves installing hardware & software for BRINC’s Drone as a First Responder (DFR) customer program. The DFR technician will travel to customer locations for installation and Seattle Headquarters as needed.
The ideal candidate should have experience in computer networks, mechanical assembly, an understanding of handling/installing electronics, working understanding of low and high voltage wiring, and have a general knowledge of electronics & mechanics as it relates to hardware assembly and troubleshooting.
This role requires a 75% travel commitment to engage with customers on-site, prior to, during and post implementation.
Key Responsibilities:
Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software.
Proactively engage with customers to understand their needs, provide timely service, and address any issues or concerns during implementation.
Work with internal stakeholders to troubleshoot hardware and software issues.
Work closely with internal stakeholders to advocate for customer needs and drive product enhancements based on customer feedback.
Ensure installations comply with building codes & safety standards.
Maintain strong relationships with our Law Enforcement / Public Safety customers to drive customer success and satisfaction.
Qualifications:
Ability to assemble and disassemble products, following installation guidelines & manuals when appropriate
Basic computer knowledge and networking aptitude
Basic operational knowledge of MacOS, Windows or Linux operating systems
General working experience with electronics components, low and high voltage electrical wiring, and general knowledge of mechanics as it relates to hardware assembly and troubleshooting
Experience working in a fast paced environment
Ability to work independently and in a small team, take initiative, and communicate effectively
Ability to independently book and manage all aspects of travel, including flights, accommodations, ground transportation, and itineraries.
Ability to safely climb and work from ladders at various heights, as needed for the role.
Ability to lift and carry heavy objects of varying weights, as required for the role.
Must possess a valid driver's license with a clean driving record.
Preferred Skills:
Bachelor of Science Degree
5+ years of experience in manufacturing or assembly of electronics for Aerospace, Robotics, Automotive, Consumer Electronics, or related industries
Experience manufacturing UAV/UAS systems or infrastructure for commercial, industrial, or defense applications
Exceptional Communication & Organizational Skills
Proactive and results-oriented work ethic
FAA Part 107 Remote Pilot Certification
Operational Experience with DFR and/or Public Safety Drone Programs
Knowledge of the Google Office Automation suite
Technical Proficiency in Drone Hardware and Software
Live within 1.5 hours of a major airport
BRINC Culture Values:
Try the hard stuff
Be innovative - Invent the future
Move fast
Listen to end-users
Strive for excellence
Don’t build a dystopia
Be frugal
Save lives through technology
If you’re interested in this role and in joining BRINC, we hope you’ll apply. We’d love to review your application and get to know more about you!
BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.
Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work
Comprehensive medical, dental and vision plans for our employees and their families
401K plan
Maternity and paternity leave
Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
Flexible work environment
Orca pass (for those in Puget Sound)
Free snacks, drinks and espresso (Seattle office)