Director, Technical Accounting Success

About Auxilius

Auxilius is a fast-growing, venture-backed B2B SaaS company revolutionizing how innovative biotechs manage financial operations. We help sponsors control trial costs, manage financial risk, and optimize spending so they can focus on getting drugs to patients faster. Our product looks like software, but what we really provide is support and clarity for the complex world of clinical trial financial management.

About the Role

This role is a great fit for a current or former accountant or someone with experience implementing financial software for a high volume of clients. The ideal candidate must be detail-oriented, customer-centric, and genuinely into tech. A great Director, Technical Accounting Success is an expert in the Auxilius platform and works directly with clients to help them run best practices and get real value from the product. The full scope of this role is both implementation of the product and ongoing support once live. Onboarding includes helping a client implement the software, integrate it with their systems, and adjust their internal processes as needed. Ongoing support means answering questions and updating data in the system during high-volume monthly and quarterly close periods. We're looking for someone collaborative and data-driven, who likes building relationships and staying close to clients so they can do their jobs well.

Why this role matters

By simplifying the financial side of clinical trials and helping teams understand their costs faster, you free investigators to focus on what matters: bringing life-saving treatments, including the next generation of cancer therapies, to the patients waiting for them. A great Director, Technical Accounting helps their client counterparts simplify their processes and implement a tool that gives more clarity to the overall organization. Clients find meaningful savings with Auxilius that prove out the value we bring to the sponsor organization in the first month of closing.

We’ll count on you to…

• Oversee timely and successful customer onboarding, enablement, and training in collaboration with cross-functional stakeholders to help customers realize the full business value of our offerings
• Provide outstanding customer service, product assistance, training, and consultative solutions to our customer’s close process, financial planning and analysis, and accounting operations
• Grown and maintain a high-volume client "book of business” that grows with you over time through the addition of new clients and expansion of existing clients
• Drive Customer Success outcomes by increasing engagement and customer satisfaction for new and existing customers
• Be the voice of your customers inside Auxilius, translating feedback into clear requirements and working with Product and Engineering to ensure their needs are prioritized on the product roadmap
• Manage new and ongoing customer training to increase the adoption of new products and features
• Roll up your sleeves to get the work done yourself when needed while maintaining high levels of service, especially for high-severity client requests and escalations
• Think creatively when there's no playbook: you work through problems unique to each customer and design solutions that work within the product and meet the customer's requirements
• Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks, including using AI to automate processes, accelerate problem solving, and scale impact across accounts

Skills and Qualifications

• BA/BS degree in Business Administration, Accounting, Finance, or relevant fields
• 6+ years of relevant work experience working directly with clients/customers
• Entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve problems
• Proven ability to manage multiple projects at a time while maintaining a grasp on the small details that matter
• Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
• Comfort using AI tools to automate your processes and help solve problems
• Willingness to travel for onsite training when you start/occasionally, plus full-team events on a quarterly to yearly basis
• A sense of humor – start ups are hard but rewarding places to work and being able to find the joy in that is a must!

Preferred Skills and Qualifications

• Experience in start–ups, financial software/ERP implementation or integration, CPA and/or public accounting, life sciences (particularly clinical trial space)

What Success Looks Like

Within the first 3 months, clients rely on you as their trusted accounting partner. They’re using Auxilius workflows confidently, adoption is high, and issues are minimal. You know the Auxilius platform inside and out and own execution of internal and external projects in a self-directed manner. Technical accounting data is accurate, complete, and feeds seamlessly into client budgets and reports. Processes are documented, repeatable, and scalable, reducing manual effort across the team. You’re actively partnering with Product and Ops, turning client feedback into actionable improvements and roadmap input. The thought of a client expanding their trial footprint with you or getting a new biotech added to your roster excites you; your growing book of business is fundamental to your professional development and growth opportunities.

What We Offer

Premium healthcare (One Medical, Kindbody, Talkspace, Teladoc) plus an FSA; a 401(k) matching 100% of your first 1% and 50% of the next 5%; life and disability insurance; commuter benefits; and 24/7 well-being support through Health Advocate. We also offer unlimited PTO, because the best work comes from people who are recharged.

We care more about attitude than whether you're a perfect fit. If this sounds like you but you're not sure you check every box, apply anyway. We'd love to talk.