Live Operations Manager

Company Description

Tic Toc Games, founded in 2010, is a game development studio dedicated to creating compelling and engaging gaming experiences for players of all levels. With popular games such as Funko Pop! Blitz and Adventures of Pip, the company has built a diverse portfolio of award-winning games. Since 2018, Tic Toc Games has expanded by establishing a sister studio in Manila, Philippines, fostering global collaboration between talented artists, programmers, and producers. They have partnered with leading brands such as Sony, Disney, Nickelodeon, and Lucasfilm, while also developing original games, including the PAX Award-winning Wretle Story and the Kickstarter-backed Adventures of Pip. Tic Toc Games takes pride in crafting games that are fun, innovative, and loved by players worldwide.

Role Description

Tic Toc Games is looking for a talented and experienced Live Ops Manager to help launch and manage a soon-to-be announced mobile game. The candidate will help champion the game’s Live Ops execution to deliver best-in-class player experiences that are compelling, appealing, and inherently social.

You will be responsible for preparing all over-the-server content for live deployment and working closely with embedded Data Analysts, Product Managers, Game Designers, Economy, and Art to ensure the live environment operates as intended.

To thrive in this role, you must be able to track and deliver dozens of content adjustments weekly, materially impacting the entertainment experience for hundreds of thousands of engaged players. You are a self-motivated team player who is passionate about delivering flawless and exciting content in-game and prepared to roll up your sleeves and work with team members around the world.

Key Responsibilities:

• Execute on the Live Operations strategy and events for a mobile product
• Own and update your game’s Live Playbook – the single source of truth informing both the development and publishing teams about all planned activities impacting the live environment in the past, present, and the near future
• Administer content release over our content management system
• Actively provide suggestions for tool requirements and improvements, resulting in Live Ops efficiencies and effectiveness
• Help achieve KPI targets that will allow us to hit business targets
• Deliver regular performance reports as required by key stakeholders on the project
• Collaborate with Game Design, Product Management, Art, QA, and Analytics to ensure engaging new content and events are delivered to the highest quality

What You Bring:

• Track record of Live Ops execution on market-leading products
• Experience with A/B testing initiatives to maximize feature KPIs
• Proven track record coordinating with large teams to deliver products/services on a tight schedule
• Goals-driven and has an understanding of mobile KPI metrics and how to improve KPIs through Live Ops strategies
• Excited to collaborate with a publisher to deliver world-class content
• Excellent interpersonal skills. Outstanding written/oral, organizational, analytical skills, and attention to detail
• Strong passion for creating fun and compelling user experiences
• Self-sufficient, resourceful, and keen on operational efficiency with limited resources

Required Skills/Qualifications:

• Strong excel / spreadsheet skills
• Experience working with JSON formatting
• Experience with JIRA or another similar task management software
• Deep knowledge of mobile games and the people who play them

Nice to Have:

• Experience writing SQL queries
• Experience with data visualization tools (e.g., Mixpanel, Looker, Tableau, etc.)

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure if you meet all qualifications? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. The right role for you may be right around the corner!

Required Application Materials

• Resume
• Cover Letter, which should answer:
• Why are you interested in working at Tic Toc Games?
• What makes you a good fit?
• What are you looking to get out of working with us?
• What games are you currently playing?

Qualified candidates should submit their cover letter and resume to
JOBS@TICTOCGAMES.COM
for consideration.