Role description
QuiqThe Enterprise Account Executive is a critical role on our go-to-market team. We’re looking for an elite, full-cycle account executive who can both break into the world’s best brands and grow the accounts they land.
At Quiq, you’ll work with C-level executives, customer experience and support leaders, and product and engineering teams at enterprises who are building next-generation customer experiences with Quiq.
As an Enterprise Account Executive, you will own the full account lifecycle — from prospecting and landing new enterprise and strategic logos, through renewal, upsell, and cross-sell — setting the strategic vision for your territory, directing resources to support that strategy, and executing sales at a tactical level to grow the business.
Responsibilities
New business
Exceed prospecting activity, pipeline, and account-landing goals on a quarterly basis
Continually build a pipeline of new business opportunities
Develop and manage relationships with prospects in your named account list
Identify, manage, and attend industry events and user groups to generate market awareness
Account growth & renewals
Proactively manage the renewal process for accounts in your book of business to ensure continued adoption of the Quiq product
Proactively build a pipeline by identifying upsell and cross-sell “add-on” opportunities within the existing customer base
Go deeper and wider in accounts to drive adoption of Quiq across multiple business functions
Work with Client Success and Marketing to execute multi-touch strategies for penetrating and expanding accounts
Across the full account lifecycle
Become a product and solutions selling expert; conduct discovery calls, presentations, and demos with prospects and customers
Demonstrate and sell value to key stakeholders during fast-moving, complex sales cycles
Track all opportunity and account details — including use case, purchase timeframes, next steps, and forecasting — in Salesforce CRM
Own a quota spanning new business, expansion and renewals,; achieve pipeline and revenue targets
Measure success via regular tracking of pipeline, customer retention, and revenue growth opportunities
Understand and communicate the nuances of the Quiq product to technical buying teams
Travel to industry events and customer/prospect on-sites, 1-2 times per month
Minimum Requirements
8+ years of enterprise software sales experience, spanning both new-logo acquisition and growth of large enterprise / strategic accounts
3–5+ years’ experience with Contact Center, Customer Experience, Customer Support, or AI agents
Demonstrated experience expanding the depth and width of account relationships in large organizations, alongside a track record of landing new enterprise logos
A passion for solutions-oriented, consultative sales
Demonstrable record of setting and exceeding sales goals across both new-business and renewal/expansion targets
Current personal experience with AI tools and understanding of LLMs
Strong understanding of developing human-centric CX experiences, customer journey mapping and use case development
Outstanding written and verbal communication, presentation, and cross-functional leadership skills
Strong executive presence and ability to foster deep relationships with prospects and customers
Strong math skills for pipeline, quota, and forecasting work
You’ll do well in this role if you...
Love hunting into new accounts as much as you love growing existing ones
Can wok across functions to orchestrate a strategic growth plan
Are curious and like to adopt new technologies
Are not afraid of hearing “no”
Possess strong business acumen and strive to understand customers’ businesses and goals
Are a team player with a high level of integrity and a desire to assist your team and customers
Have a proven capacity to develop relationships
Are scrappy and resourceful — you might not have all the answers, but you know how to find them
Benefits and Perks
Market-competitive total compensation package
100% company-paid family medical and 100% individual dental and vision insurance coverage
Flexible, unlimited vacation policy
Stock options
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are an early-stage company, immigration sponsorship is not available.