Technical Customer Service Representative

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• Healthcare plans, tailored by you, and a supportive employee assistance scheme. 
• Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
• Quick, easy access to all your information via TriNet Mobile App – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
• Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym!
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

About the role

Join our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to installers or customers via phone, email, or webchat.
• Handling any sales or returns process requests
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner
• Working closely with other teams within Paxton to trial and test new products or features

We are recruiting two positions for this role, for the shifts 09:00am - 6:00pm, and 11:00am - 7:00pm.

What are we looking for?

• Experience in a phone-based or customer service based role is preferred but not essential.
• Enthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc