Customer Success Manager

Company Description

BuildWithin delivers an intelligent operating system that modernizes workforce and skills-first programs for government agencies and enterprise partners across the United States.

By replacing fragmented processes with unified, data-driven infrastructure, the platform helps move individuals from application to employment with greater speed, accuracy, and operational efficiency.

Partners use BuildWithin to quickly launch Registered Apprenticeships with digital standards, integrated compliance tools, and direct connectivity to the U.S. Department of Labor system of record, reducing administrative burden.

The company powers workforce modernization initiatives in multiple regions, connecting residents to high-quality roles, and enabling access to work and training opportunities for youth and recent graduates.

BuildWithin provides the digital backbone needed to close the gap between skills and quality jobs, making it a mission-driven environment for professionals who want to impact workforce outcomes at scale.

Role Description

As a Customer Success Manager at BuildWithin, you will serve as a primary point of contact for government, employer, and industry partners, ensuring they derive maximum value from the platform.

In this full-time hybrid role, you will spend part of your time on-site with internal teams and partners and part of your time working from home.

Day-to-day responsibilities include onboarding new customers, guiding them through implementation, and providing ongoing support for workforce and apprenticeship programs.

You will monitor account health, analyze usage and outcomes, and proactively recommend solutions that improve customer satisfaction, retention, and program performance.

The role also involves building strong relationships with stakeholders, collecting feedback to inform product enhancements, coordinating with product and technical teams to resolve issues, and preparing reports and training materials to help partners optimize their use of BuildWithin.

Qualifications

Demonstrated customer service and customer satisfaction skills, with a focus on delivering a positive, solution-oriented experience.

Proven relationship building and customer retention abilities to support long-term partner success and engagement.

Strong analytical skills to interpret data, track customer outcomes, and identify opportunities for improvement.

Experience managing customer accounts or projects in a SaaS, workforce development, or related environment.

Excellent written and verbal communication skills, including the ability to present complex information clearly to diverse stakeholders.

Comfort working in a hybrid model, collaborating both in person and remotely with customers and internal teams.

Strong organizational and time management skills, with the ability to prioritize multiple accounts and deadlines.

Bachelor’s degree in Business, Communications, Public Policy, Education, or a related field, or equivalent relevant experience.

Familiarity with workforce development, apprenticeship programs, or government and nonprofit ecosystems is a plus.

Startup experience; comfortable working and adapting in a fast-paced, flexible environment.

Experience partnering with or contributing to customer marketing efforts, including case studies, references, campaigns, and expansion initiatives.

Experience leveraging AI tools to build scalable processes, generate insights, and improve decision-making across the customer lifecycle.

Everyone here is expected to build, solve, and execute. If you're ready to help rebuild the workforce system from the ground up, welcome.