HUB / Pharma Customer Success Manager

Hub/Pharma Customer Success Manager

Location: This is a hybrid position based in our office in Vienna, VA

During the initial onboarding and training period (approximately 1–2 months), employees are expected to work onsite four (4) days per week to facilitate training, collaboration, and integration with the team.

Upon successful completion of training, the schedule transitions to a hybrid model, with employees expected to work onsite 2–3 days per week, including a minimum of two (2) days each week for in-person collaboration.

Candidates must reside within a reasonable commuting distance of one of our office locations. This is not a remote position.

Travel: Up to 20% Travel Requirement

Our mission is to support patients, providers, and payors with total access to healthcare.

This is a unique opportunity to play a meaningful role in helping patients gain faster access to some of the most sophisticated medical products available on the market today.

Job Summary

The HUB/Pharma Customer Success Manager is responsible for assisting with managing, maintaining, and growing our current HUB customer base. This role is critical in strengthening client relationships, supporting ongoing service delivery, and identifying opportunities to increase engagement and volume within existing accounts.

The HUB/Pharma Customer Success Manager will build and maintain relationships with key contacts, including program managers and eServices teams, to ensure a high level of customer satisfaction. They will serve as a primary point of contact for customer needs, while monitoring SeeQer volume and helping identify new areas of opportunity.

Key Responsibilities

• Handle customer inquiries and questions as a top priority, ensuring timely and accurate responses
• Manage multiple accounts and client relationships simultaneously with strong attention to detail Overcome and resolve technical, service, and customer objections effectively
• Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows
• Schedule recurring conference calls and proactively problem-solve for customers within established response timelines
• Collaborate cross-functionally with internal teams to ensure customer prioritization and satisfaction Monitor SeeQer volume and assist in identifying opportunities for growth within existing accounts
• Execute all responsibilities with professionalism, urgency, and a strong customer-first mindset

Skills & Qualifications

• Demonstrated prior account management experience with the ability to develop relationships and grow business within an assigned territory
• High sense of urgency combined with exceptional customer service skills
• Strong attention to detail and ability to manage competing priorities
• Ability to analyze and manage large data sets in various formats
• Proficiency in Excel, Word, and Salesforce
• Excellent written and verbal communication skills

Location

• Hybrid (home and office)
• Vienna, VA
• Up to 20% travel required

Job Requirements

• We are open to entry (1 - 2 years out of college with a Biology degree as an example) to mid level (4 years) of account management experience
• Healthcare industry experience preferred, but not required
• Compensation & Benefits
• Competitive salary plus commission
• Comprehensive benefits package

Why This Role

This position offers the opportunity to work directly with leading healthcare organizations while contributing to improved patient access and outcomes. You will play a key role in maintaining strong client relationships, supporting growth initiatives, and ensuring a high standard of service in a fast-paced, evolving environment.

About careviso:

careviso is a rapidly growing healthcare technology company transforming patient access to care through automation and real-time data. Our proprietary seeQer platform simplifies some of healthcare's most complex administrative and financial challenges by enabling providers, laboratories, and pharmaceutical organizations to:

• Automate prior authorization workflows
• Deliver real-time cost estimates, administrative requirements, and approvals
• Verify medical and pharmacy benefits with exceptional accuracy
• Ensure compliance with evolving price transparency regulations
• Optimize revenue cycle management (RCM) across the patient journey
• Empower patients to make informed healthcare decisions with greater confidence

Originally focused on prior authorizations, careviso has expanded its platform and services to support healthcare providers, laboratories, pharmaceutical companies, payors, and, most importantly, patients.

At careviso, our mission is simple: to improve access to healthcare by automating the impossible. By combining innovative technology with deep healthcare expertise, we help eliminate administrative barriers, increase financial transparency, and create a more connected healthcare experience for everyone.

All employees must be authorized to work in the United States. careviso provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, careviso complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.