Customer Support Specialist

Company Stuff:

We’ve created a CRM that enables high-end retail sales associates to drive more repeat business. While dealing with the hustle and bustle of foot traffic in a retail store, sales associates often don’t have time or the tools to follow-up on opportunities and clients. We make that process easy and automated for them through our tools and training on best practices.

We’ve helped thousands of jewelry stores and luxury brands increase sales and build lasting relationships with their clients. When it comes to retail, we’re their biggest champion.

Check us out in advance at
www.clientbook.com

Here is where you come in.

Clientbook is looking for a Customer Support Specialist to perform a wide range of client-related support activities. This position works as a member of our support team as an expert in the configuration and use of our software. Ideal candidates are passionate about helping people, have outstanding communication skills and the ability to learn new technology quickly.

This role may be right for you if you're a problem solver at heart, willing to go the extra mile to resolve user challenges or educate them on best practices. After your onboarding experience, you will be expected to become a true subject matter expert of the Clientbook software.

What you will do here.

• Multi-channel communication with clients during all standard business hours
• Troubleshoot client questions and concerns related to software setup, configuration, and day-to-day use
• Support the setup, troubleshooting, and ongoing maintenance of integrations between Clientbook and clients’ point of sale systems
• Escalate client questions and concerns when needed
• Learn and work with software including Zendesk, Linear, AWS, and Zoom
• Work closely with Customer Success Managers to ensure clients have a positive experience
• All other job duties as assigned

What we hope you will bring.

Rest assured that we’re not going to expect you to have decades of experience for a position that requires a quarter of that. We’re reasonable humans. We also don’t care about your high school GPA or what you got on the ACT. What we’re hoping you’ll bring is:

• Outstanding written and verbal communication
• Customer support experience
• Desire and capability to learn new technologies and skills quickly
• Strong desire to become a product and subject matter expert
• Ability to work independently
• Strong troubleshooting skills and a process-of-elimination mindset
• Ability to clearly communicate findings for escalation when needed
• Team player with a positive attitude
• Ability to work in our Lehi, UT office

Job Type: Monday – Friday | 8:00 AM – 5:00 PM (In-Office)

Pay: Salary 40k - 50k DOE ($19.23 - $24.04 hourly)

Why join us?

• Competitive pay and benefits.
• Fun office with a game room (mostly NFL blitz. You’ll figure it out), stocked food, gym.
• Innovative product that changes our customers lives in a real way.
• Transparent leadership that provide their resources and time for your success.
• Career opportunities based on your skills and interests (not tenure).
• Cool swag, endless snacks, and Flexible PTO.
• Medical, dental, disability, life, and other insurance offered.
• Maternity/paternity leave.
• Free Quick Quack car-wash subscription (see, we saved the best perk for last).

Clientbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.