Role description
IT Support Specialist
SimeioIT Support Specialist
Location: Alpharetta, GA (Onsite 4-5 days per week)
We are seeking an IT Support Specialist with 2-3 years of hands-on experience providing desktop and end-user support in a fast-paced environment. This role is responsible for configuring and deploying laptops for new hires, troubleshooting Windows-based systems, resolving password and account access issues, and providing technical support to employees both onsite and remotely.
Key Responsibilities:
- Configure, image, and ship laptops and equipment for new hires.
- Troubleshoot and resolve Windows operating system, hardware, software, and connectivity issues.
- Perform password resets and user account administration.
- Respond to and resolve IT support tickets in a timely manner.
- Provide technical support to end users onsite and remotely.
- Assist with workstation setup, hardware deployment, and general IT operations.
Requirements:
- 2-3 years of IT support, help desk, or desktop support experience.
- Strong troubleshooting skills in Windows environments.
- Experience with laptop imaging, provisioning, and hardware support.
- Excellent customer service and communication skills.
- Ability to work onsite in Alpharetta 4-5 days per week.
Why Simeio
- Fully remote position within the United States.
- Opportunity to work with a recognized leader in IAM and cybersecurity services.
- Competitive compensation package including base salary and uncapped commission.
- Comprehensive benefits package.
- High-growth environment with significant opportunities for career advancement.
- Collaborative, customer-focused culture driven by innovation and excellence.
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.