Customer Relations Specialist

Customer Relationships Lead — Miami Shield Security Inc.

About Shield

Shield is a fintech backed by a16z CSS, Kraken, and MoonPay, built by founders from MIT, Princeton, Facebook, and McKinsey. We process $70M+ per month helping US wholesalers — electronics, luxury goods, jewelry, apparel — accept fast payments from Latin American distributors. Our platform is insured by Lloyds of London and partnered with FDIC-insured banks. We are growing fast, and we are looking for the people who will grow with us.

The Role

You are a warm welcoming door to Shield in Miami. You go where the customers are — offices, showrooms, warehouses, industry events, Shield events — and you bring wholesalers onto our platform. You build real relationships, not just a pipeline. You understand what it means to earn someone's trust in a high-stakes financial conversation and you know how to close. This is a full-time as volume grows. If you are the type of person who thrives in ambiguity, moves fast, and wants to be part of building something from the ground up, this is for you.

What You Will Do

• Visit wholesale businesses in Miami — electronics, jewelry, apparel, freight, closeouts — that Shield helps you identify and bring them onto Shield
• Build and maintain relationships with business owners and decision makers
• Help Shield at coordinate and execute industry events and trade gatherings
• Work closely with the founding team on go-to-market strategy and feedback from the field
• Track your pipeline and activity in HubSpot

Who You Are

• 2–5 years of sales or business development experience, ideally at a startup or fast-moving company
• Fluent in English and Spanish — you can pitch and close in both
• Comfortable walking into a room cold and walking out with a contact, a meeting, or a signed deal
• Active online — you understand how to use LinkedIn, WhatsApp as sales tools and super fast resposivness
• Highly organized, self-directed, and allergic to excuses
• Drawn to fintech, payments, or the wholesale trade world — or eager to learn it fast
• Experience in wholesale, freight, or import/export is a strong plus

Compensation

• $5,000/month base, opportunity for equity after first year
• Recurring volume-based bonuses — your earnings grow as the customers you bring transact more
• Direct access to the founding team

Location

Miami, FL — in person and in the field

Why Join Now

We are at the stage where the people who join shape what this company becomes. The founders have built and scaled companies before. The infrastructure is in place. The market is real and underserved. What we need now is someone on the ground who can execute. If you have been waiting for the right company at the right moment, this is it.