Claims Manager - Rental Vehicle Claims

About the role

• The Manager owns the results of a claims team: Team Leads, adjusters and the book of business they handle. You are accountable for quality, speed, financial outcomes, staffing and client relationships, and you turn leadership strategy into consistent daily execution.

What you'll do

• Lead, coach and develop Team Leads and adjusters; hold regular 1-on-1s, set goals and run performance reviews.
• Own team results on cycle time, severity, reserve accuracy, litigation rate and file quality.
• Approve reserves and settlements within authority; escalate larger exposures with a clear recommendation.
• Manage hiring, onboarding, staffing levels, workload balance and succession planning.
• Run the team’s weekly and monthly business reviews and report results, risks and actions to the VP.
• Serve as a day-to-day contact for carriers, clients and program managers; respond to audits and corrective action requests.
• Make sure handling follows client instructions, regulations and internal SOPs; run quality assurance and coaching programs.
• Review aging inventory, high-exposure files and litigation with leads and drive action plans.
• Partner with Legal, SIU, Finance, Training and Product teams on process, technology and cost improvements.
• Manage vendors, panel counsel and the team’s budget and expense targets.

Qualifications

• 8+ years of claims experience, including 3+ years supervising a team of leads.
• Strong command of commercial auto or rental vehicle claims, including BI, APD and litigation.
• Demonstrated results in performance management, quality and financial outcomes.
• Excellent client-facing, written and analytical skills; comfort with data and dashboards.
• Bachelor’s degree required; AIC, CPCU, juris doctor or similar a plus.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!