Role description
Customer Success Manager
AmbaLocation:
Remote (US) — Eastern or Central time zone preferred
Type:
Full-time
Apply:
LinkedIn
or
workwithus@amba.co
About Amba
Amba is a fast-growing healthcare technology company on a mission to help care teams deliver proactive, high-quality care with fewer resources. Our platform equips senior living operators with real-time insights, automated workflows, and resident-level visibility - reducing hospitalisations, improving outcomes, and supporting the people on the frontline of care.
Our clients are care teams under pressure: short-staffed, time-poor, and responsible for some of the most vulnerable people in society. Helping them get genuine value from Amba, consistently, is what this role is about.
The Opportunity
This is a high-impact, client-facing role at the heart of how Amba delivers value. As a Customer Success Manager, you'll own the full post-sale journey for a portfolio of senior living operator partners - from implementation and onboarding through to adoption, retention, and growth.
You'll work directly with care teams, clinical leaders, and executive directors, building the kind of trusted relationships that make Amba genuinely indispensable to how they operate.
This is not a support role. It's for someone who can command a room, navigate complexity, and use data to drive decisions, with equal confidence in front of a frontline care worker or a C-suite audience.
Key Responsibilities
Onboarding & Implementation
- Lead personalised implementation plans for care teams across senior living and healthcare settings, ensuring Amba becomes integral to day-to-day operations from day one.
- Own the full customer lifecycle post-sale: onboarding, training, adoption, escalations, support, and renewal.
- Act as a trusted change management partner - guiding clinical and operational teams through new workflows with patience, credibility, and expertise.
Relationship Management
- Build and maintain strong, trusted relationships across all levels of the client organisation, from frontline care staff to C-suite and VP-level executives.
- Lead discovery conversations and quarterly business reviews with poise - able to command a room, navigate difficult conversations, and build consensus across clinical and operational stakeholders.
- Be a natural communicator: clear, direct, and credible. You can lead a call, de-escalate tension, and inspire confidence in equal measure.
Data & Outcomes
- Monitor usage and adoption metrics to identify risk signals early and execute proactive intervention strategies before accounts reach critical juncture.
- Deliver regular business reviews, usage analytics, and ROI reporting that tell a story, not just a data dump. You use metrics to identify trends, build a case, and drive action.
- Maintain a deep understanding of the Amba platform and how it solves key pain points for operators, clinicians, and caregivers, quantifying value wherever possible.
Cross-Functional Contribution
- Collaborate closely with Product, Clinical, and Engineering to ensure client feedback meaningfully informs roadmap development.
- Partner with Sales on renewal strategy, expansion opportunities, and client health scoring.
- Manage multiple client priorities simultaneously, maintaining strong organisational rigour and clear internal communication throughout.
Who You Are
Essential
- 5+ years in customer success, implementation, or provider support within a healthcare technology or SaaS environment - with at least 3 of those years in a role you held within the last 5 years.
- Proven experience supporting clients in senior living, home health, post-acute, or care management settings.
- Strong understanding of care workflows, EHRs, and the operational challenges facing care teams today.
- Data-fluent: you use metrics to tell a story, identify trends, and make a case.
- Exceptional communicator with a confident, credible presence at every level of a client organisation.
- Highly organised and able to manage multiple priorities without dropping the ball; you bring structure to complexity.
- Comfortable working independently in a remote, fast-moving, cross-functional startup environment.
- Able to travel 25–50% of the time to support client relationships and onsite delivery.
- Based in a CT or ET timezone (Eastern or Central US preferred).
Desirable
- Experience in fall prevention, remote monitoring, resident safety, or value-based care models.
- Familiarity with tools such as Asana, Slack, or comparable task management platforms.
- Background in clinical care or care coordination - an understanding of what it means to work a shift.
Compensation & Benefits
Salary range:
$85,000 - $105,000 based on experience & location
401(k) -
Immediate eligibility · 100% employer match on first 4%
PTO -
Generous PTO & genuine flexibility
Medical Insurance -
After 30 days, with company contribution
Equipment -
Laptop and home office setup provided
Travel -
Supported and funded for client visits
Why Amba
At Amba, customer success is not a support function, it's where the product meets the real world. You'll work directly with the people responsible for caring for some of the most vulnerable members of society, helping them use technology in ways that genuinely change outcomes for residents and staff alike.
This is a role with real craft to it. You'll need to understand clinical workflows, navigate organisational change, and translate data into decisions, all while holding relationships across an entire operator organisation. If you want a role where the work is complex, the impact is visible, and the people you work with genuinely care about getting it right, this is it.
How to Apply
Apply via LinkedIn or email with a cover note to: workwithus@amba.co