Role description
Customer Service & Sales Assistant/Coordinator
OriginLab CorporationOur Location:
Northampton is a college town, located along the banks of the scenic Connecticut River in Western Massachusetts. Our office is at walking distance from Smith College campus. Other colleges in the area include Amherst College, Hampshire College, Mount Holyoke College and UMass Amherst. Northampton is recognized as a top-rated town for a distinctive downtown, arts and culture, families, education, historic preservation, and outdoor activities.
Our Company:
OriginLab is a world-wide leading developer of data analysis and graphing software. Our products provide a comprehensive solution for scientists and engineers who need to analyze, graph, and professionally present data. We are committed to providing the best support and solutions to our customers. We strive to exceed customer expectations.
Benefits:
OriginLab offers the following benefits:
- Medical insurance
- Life insurance
- 401k Savings Plan and Company Match
- Disability insurance
How to Apply:
Interested candidates should send resume to: careers@originlab.com
2. Customer Service & Sales Assistant/Coordinator
Responsibilities Include:
- Process customers’ orders and deliver software license daily.
- Communicates client needs and demands to company.
- Coordinate with staff members working on the same account to ensure consistent service
- Process orders, quotations, and sales documentation accurately and efficiently
- Do the sales related work according to the sale Coordinator routine procedure
- Handle after-sales support, including returns, exchanges, and feedback
- Contribute to improving customer service and sales procedures, policies, and standards
Requirements:
- Excellent verbal and written communication skills
- Strong problem solving skills
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- This position requires you to work full time from our office in Northampton, MA
Interested candidates should send resume to: careers@originlab.com