Type: Full-time | Compensation: Competitive | Location: Remote (US-based)
We’re looking for a Customer Success Manager (CSM) to help our earliest customers onboard, adopt, and grow with Legion. You’ll operate with a service first mindset to be the trusted advisor and technical ally for some of the world’s most advanced security teams, ensuring they realize value from our platform and become long-term champions.
As one of the first CSMs on the team, you’ll work cross-functionally with product, sales, and engineering — helping shape our approach to onboarding, support, and success from the ground up.
Own the post-sale customer journey — from onboarding to value realization, renewal, and expansion
Guide customers through deployment (alongside a TAM counterpart), aligning with their security workflows and goals while building strong relationships across the security community
Become an expert in Legion’s platform and serve as a strategic advisor to SOC leaders, CISOs, and security analysts
Help customers adapt their processes to maximize automation and scale using Legion
Identify opportunities for expansion across different departments within each customer
Proactively identify risks to adoption and work collaboratively to address them
Translate feedback into actionable insights for product and engineering teams
Create scalable documentation, playbooks, and success materials as we grow
5+ years of experience in Customer Success, Security Operations, or Solution Architecture — ideally at a cybersecurity or B2B SaaS company
Strong understanding of the SOC landscape, including detection, triage, and incident response workflows
Proven ability to manage large enterprise relationships with F500 customers who have multiple stakeholders (technical + executive)
Exceptional communication and project management skills — you’re organized, proactive, and empathetic
A startup mentality: you're comfortable in ambiguous environments and eager to roll up your sleeves
Bonus: experience with AI/automation platforms or browser-based workflow tooling