Training and Enablement Manager

Position Overview

The Training & Enablement Manager will own the full lifecycle of client education at ProNovos. This role is responsible for delivering high-quality training to clients, creating scalable learning pathways, and developing eLearning content that supports long-term product adoption. This person will also serve as a subject-matter expert for ProNovos, representing the company through webinars, industry events, and thought-leadership content.

As the company grows, this role will also help define, build, and eventually manage a dedicated training team to support onboarding and configuration at scale.

This is a strategic and hands-on role that blends curriculum design, product knowledge, client training, support, and revenue-driving professional services.

Key Responsibilities****1. Client Training Delivery

• Conduct and lead all onboarding and ongoing training for new clients.
• Tailor training sessions based on company size, product usage, and client goals.
• Track client progress and identify additional training needs that support adoption and retention.

2. Training Program Optimization

• Evaluate current implementation and training processes and propose improvements focused on efficiency and practical application.
• Partner with Product, Client Success, and Support to ensure training content aligns with current functionality and upcoming releases.
• Develop standardized training frameworks and repeatable processes across all customer segments.

3. eLearning Strategy & Development

• Research, select, and manage eLearning platforms that support scalable online training (LMS, video tools, assessments, etc.).
• Build ProNovos’ online education library, including modules, videos, quizzes, and practical exercises.
• Ensure all eLearning content is updated as the platform evolves and new features are released.

4. Future Training Leadership

• Work with leadership to define the structure, processes, and best practices for a formal training function.
• Build documentation, playbooks, and repeatable processes that support a smooth onboarding experience.
• As the team grows, hire, train, and manage training specialists to support clients through configuration and early adoption.

5. Subject-Matter Expertise & External Facing Engagement

• Represent ProNovos as an SME on webinars, client roundtables, partner events, and in-person industry conferences.
• Contribute to educational content such as blogs, eBooks, case studies, and recorded demos.
• Work closely with Marketing to ensure training insights inform thought leadership and product positioning.

6. Professional Services & Revenue Support

• Develop and deliver billable custom work, training sessions, or tailored learning experiences for clients seeking deeper support.
• Identify opportunities for professional services that enhance platform usage and help clients solve specific operational challenges.
• Collaborate with Sales to scope and price training-related engagements.

7. Internal Education & Cross-Functional Alignment

• Create internal training materials to support the onboarding of new ProNovos employees, especially in Sales, Client Success, and Support.
• Provide feedback to Product based on training insights, user challenges, and feature adoption patterns.
• Support the Client Success team with documentation, guides, and resources.

Qualifications

• 10+ years in training, curriculum development, or client education at a SaaS company (construction tech or ERP experience is a plus).
• Strong background in instructional design and adult learning methodologies.
• Experience building or managing eLearning tools and LMS platforms.
• Confident public speaker with experience presenting to executive audiences.
• Ability to translate product concepts into clear, actionable instructions.
• Comfortable balancing high-level strategy with hands-on content creation.
• Experience building or leading training teams is a plus.

Success in This Role Looks Like

• Faster and more consistent client onboarding
• Higher product adoption and more confident end users
• A scalable online training library that reduces dependency on live sessions
• Clear training and implementation frameworks that support growth
• Increased demand for billable professional services
• Strong industry presence through educational events
• A well-structured Implementation team ready to scale with the company