Sales and Customer Service Representative

Join Black Duck, an employee-owned screen printing and embroidery company serving customers since 1989. We are looking for an organized, friendly person to help customers, manage online orders, and keep our front counter and showroom running smoothly.

This hands-on role combines customer service, sales support, order coordination, and walk-in single-head embroidery. You will help customers from their first question through pickup and learn how their orders move through our shop.

What you will do

• Manage online orders for key customers; review order details, coordinate with production, track progress, and communicate with customers.
• Greet customers, learn what they need, answer routine product and ordering questions, and connect them with the appropriate sales or production team member.
• Locate and retrieve completed orders, verify the correct order and customer, and follow checkout and pickup procedures.
• Answer and route phone calls, take complete messages, and follow through on customer questions.
• Keep the showroom, front counter, samples, and pickup area clean, organized, and ready for customers.
• Complete walk-in embroidery on a single-head machine after training, including confirming details, preparing garments, checking stitch quality, and finishing the order.
• Maintain accurate order notes and communicate missing information, delays, or problems promptly.

What we are looking for

• Friendly, clear communication and a dependable approach to customer follow-through.
• Strong attention to names, spelling, quantities, sizes, colors, and order details.
• Comfort with computers and learning online ordering platforms and ShopWorks.
• Ability to organize competing tasks and work carefully with garments and equipment.
• Retail, customer service, online order, or decorated-apparel experience is helpful. Embroidery experience is a plus; willingness to learn is essential.

Pay: $17.00 - $18.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person