Implementation Manager - RCM/Healthcare

Location
Miami, FL (On-site, Monday-Friday)

Who We Are
At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot
As an Implementation Manager, you support new and existing customers, guiding them through each phase of the RCM onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation and Enrollments.

Core Responsibilities

• Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
• Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
• Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
• Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
• Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
• Be the primary point of contact during onboarding with clear, proactive communication
• Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
• Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
• Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
• Educate customers about the services available to them

Experience And Skills

• Minimum 2-3 years of customer success or customer implementation experience
• Minimum 1-2 years of experience in the healthcare industry
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Excellent organizational and project management skills
• Strong analytical and creative problem-solving skills
• Experience with software/system integration and troubleshooting
• Able to work in a fast-paced, high-volume environment

Education And Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred

What We Offer

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

Compensation
$60,000-$70,000 depending on experience