Role description
Senior IT Project Manager
Solutions ResourceAbout the Role
We are seeking an experienced Senior IT Project Manager to lead the Customer Contact Modernization (CCM) Project, a strategic technology initiative focused on improving customer service operations, expanding service channels, and delivering a modern, seamless customer experience.
In this role, you will oversee project planning, execution, stakeholder coordination, and reporting while ensuring successful delivery of project objectives. The ideal candidate is a strong leader with extensive experience managing IT projects and collaborating with cross-functional teams in a dynamic environment.
Key Responsibilities
- Lead and manage complex IT projects from initiation through completion.
- Develop and maintain project plans, schedules, timelines, and documentation.
- Coordinate project activities across internal teams, vendors, and stakeholders.
- Facilitate meetings, workshops, and project discussions.
- Monitor project progress, risks, issues, and dependencies.
- Prepare and deliver status reports and executive-level updates.
- Ensure projects are completed on time, within scope, and aligned with business objectives.
- Follow established project management methodologies, processes, and governance standards.
- Utilize project management tools and systems, including ServiceNow Portfolio and Project Management.
- Support effective communication and collaboration among project stakeholders.
QualificationsRequired
- Minimum 7 years of experience managing IT projects, or equivalent experience based on educational qualifications.
- Strong knowledge of project management principles, methodologies, and best practices.
- Excellent organizational, facilitation, and leadership skills.
- Strong verbal and written communication abilities.
- Experience preparing project documentation, reports, and executive presentations.
- Ability to adapt to established team processes and procedures.
Preferred
- Expert-level project management experience.
- Experience with ServiceNow Portfolio and Project Management (PPM).
- PMP or other project management certifications.
- Experience supporting customer service, contact center, or digital transformation initiatives.
Work Arrangement
This is a hybrid position combining remote work with occasional on-site work in
Olympia, Washington.
If you're a results-driven project manager with a passion for leading impactful technology initiatives, we'd love to hear from you.