Associate Solutions Engineer

Astrata is a digital quality company that offers technology solutions specializing in natural language processing (NLP) and advanced analytics that enable Health Plans to move from reactive to proactive quality measurement.  

A spin-off of UPMC, Astrata guides customers in planning and implementing digital quality initiatives that increase efficiency, cut costs, and use data effectively to improve population health. For more information, go to www.astrata.co.  

About the Role

As part of the Customer Experience department, the goal of Astrata’s Implementation and Support team is to translate customer requirements into actionable plans ensuring seamless integration and configuration of customer-facing applications that revolutionize the way clinical notes are used to improve quality in the healthcare industry. As an Associate Solution Engineer, you will play a critical role in the delivery and support of these applications.   

What you’ll do...  

• Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers.
• Capture customer-specific details during meetings to ensure requirements are understood and recorded.
• Map customer requirements to our system specifications and assist in developing the implementation plan.
• Support the script creation process for deploying customer environments, processing data, and summarizing results.
• Conduct thorough testing to ensure successful implementations and share results
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• Find creative solutions to difficult problems and operate within a flexible, fast-paced environment.
• Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency.
• Provide post implementation system support ensuring Astrata meets our SLA’s.
• Continuously assess project outcomes and identify opportunities for process improvement.
• Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry.

What we’re looking for…  

• A team player with motivation to learn our processes and industry
• Excellent organization and communication skills
• Problem-solving aptitude, with the ability to anticipate challenges
• Basic understanding of relational databases
• A strong drive for learning and understanding.
• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience
• The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles

Why you’ll love working here…  

• Competitive compensation package including paid time off, parental leave, comprehensive health insurance benefits, retirement benefits, and employee stock options
• Opportunity to transform healthcare working with a team of experienced and dedicated professionals
• High employee satisfaction with 90% employee retention
• Culture of transparency and collaboration