Engineering Manager - Kora

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

Kora is Cedar’s conversational AI agent for medical billing, and we are expanding its ability to support patients across the healthcare financial journey. Kora is at the center of Cedar’s overall product strategy going into 2027 so we are looking for a hands-on Engineering Manager to help us grow its capabilities across voice, chat, and text modalities. This role provides a high visibility opportunity to directly impact Cedar’s business goals and our ability to help patients navigate their healthcare finances. 

In addition to building patient-facing capabilities, you will turn what you learn into reusable tools and systems that make it faster to develop and scale, including orchestration that helps Kora determine the most useful next action based on each patient’s context. You will help design reliable ways for Kora to work alongside call-center specialists, so automation handles routine work and people can focus on patients who need a personal touch.

EMs at Cedar are responsible for their team’s success, balancing technical leadership with people development. You will lead technical design and contribute production-level code while guiding your team toward impactful results. You’ll partner with Product, Design, and Data Science to implement on product strategy and deliver a frictionless financial experience for patients.

In this position you will:

• Lead a team of 4-6 engineers, balancing hands-on technical leadership with people management.
• Mentor, coach and develop engineers to support a high-performing and inclusive engineering culture.
• Build, pilot, and scale new AI-powered experiences that help patients navigate financial tasks across their healthcare journey.
• Use production behavior and client feedback to evaluate and improve the quality, reliability, and impact of AI-powered patient support experiences.
• Collaborate with cross-functional partners to identify high-value problems, translate real-world workflows into product requirements, and guide build from concept through launch.
• Guide your team into an AI-first software development lifecycle while maintaining quality and sound engineering judgment.

What we look for in an ideal candidate:

• 7+ years of professional software development experience
• 1+ years of experience in engineering management or technical leadership.
• A track record of shipping end-user products or capabilities with measurable customer or business impact.
• Proactive communication and experience navigating ambiguity, tradeoffs, and competing priorities.
• Experience growing engineers across junior to senior levels
• You use AI in your day to day work, with a curiosity to explore and innovate, and you have experience upleveling engineers using AI across the development lifecycle
• Interest in Cedar’s mission and commitment to improving the healthcare financial experience.

Nice to have:

• Experience building AI-powered products or agents.

Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range and Benefits

• Salary Range*: $195,500-$230,000
• This role is also equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#LI-REMOTE #LI-DS

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.