Technical Writer

TCPWave Inc is a leading provider of enterprise-grade IP Address Management (IPAM), DNS, DHCP, cloud networking, and network automation solutions. Our innovative platforms help organizations modernize infrastructure management through automation, scalability, security, and AI-driven intelligence.

We are seeking a talented and detail-oriented Technical Writer to join our growing team. The ideal candidate will be responsible for creating, editing, organizing, and maintaining high-quality technical documentation for our products, platforms, APIs, and customer solutions. This role requires strong communication skills, technical aptitude, and the ability to translate complex concepts into clear and user-friendly documentation.

As a Technical Writer at TCPWave, you will collaborate closely with engineering, product management, QA, DevOps, customer support, and solution architects to ensure our documentation delivers an excellent user experience for customers, partners, and internal teams.

Position Overview

The Technical Writer will develop comprehensive documentation for enterprise networking and automation products, including installation guides, user manuals, API documentation, release notes, knowledge base articles, online help systems, whitepapers, and training materials.

This role is ideal for candidates who enjoy learning new technologies, organizing technical information, and delivering documentation that improves product usability and customer success.

You will play a key role in ensuring our documentation standards support enterprise customers deploying complex networking and cloud infrastructure solutions.

Key Responsibilities

• Create, edit, review, and maintain technical documentation for TCPWave products and solutions.
• Develop user guides, installation manuals, configuration guides, administration documentation, and troubleshooting content.
• Write API documentation, integration guides, SDK documentation, and developer-focused materials.
• Collaborate with software engineers, QA teams, architects, and product managers to gather technical information and validate documentation accuracy.
• Translate complex technical concepts into clear, concise, and user-friendly content for technical and non-technical audiences.
• Create release notes, feature documentation, upgrade procedures, and migration guides.
• Maintain online documentation portals, knowledge bases, FAQs, and internal documentation repositories.
• Participate in product release cycles to ensure documentation readiness and version alignment.
• Ensure consistency in terminology, style, formatting, and documentation standards across all content.
• Develop diagrams, workflows, screenshots, and visual aids to improve content usability.
• Work with support teams to identify documentation gaps and improve customer self-service resources.
• Organize and manage documentation version control and publishing workflows.
• Support training material creation, technical presentations, and customer onboarding documentation.
• Research industry trends and best practices in technical communication and documentation tools.
• Contribute to process improvements related to documentation development and content management.

Required Qualifications

• Bachelor’s degree in Technical Communication, English, Computer Science, Information Technology, Engineering, or related field.
• 2+ years of experience in technical writing, documentation, or content development for software or technology products.
• Strong written and verbal communication skills with excellent grammar and attention to detail.
• Ability to understand and explain technical concepts clearly and effectively.
• Experience creating documentation for software platforms, APIs, cloud solutions, or enterprise applications.
• Familiarity with documentation tools such as:
• MadCap Flare
• Confluence
• Microsoft Word
• Markdown
• Adobe FrameMaker
• Git-based documentation workflows
• Experience with REST APIs, JSON, YAML, XML, or related technologies.
• Ability to work collaboratively with cross-functional technical teams.
• Strong organizational and project management skills.
• Ability to manage multiple documentation projects simultaneously and meet deadlines.
• Familiarity with Agile/Scrum development methodologies.
• Proficiency with screenshots, diagrams, and visual documentation tools.

Preferred Qualifications

• Experience documenting networking, cloud, cybersecurity, or infrastructure management products.
• Knowledge of DNS, DHCP, IPAM, networking concepts, and network automation technologies.
• Experience creating API documentation using Swagger/OpenAPI tools.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with SaaS or enterprise software documentation.
• Exposure to DevOps tools, CI/CD pipelines, and container technologies.
• Understanding of HTML/CSS and static site documentation frameworks.
• Familiarity with AI/ML terminology and modern infrastructure technologies.
• Experience building customer knowledge bases and self-service support documentation.
• Basic scripting or technical troubleshooting experience is a plus.

Technical SkillsDocumentation Tools

• MadCap Flare
• Confluence
• Markdown
• Microsoft Office
• Adobe FrameMaker
• Google Workspace

Technical Knowledge

• REST APIs
• JSON
• YAML
• XML
• Swagger/OpenAPI
• Software documentation lifecycle

Collaboration & Workflow Tools

• Jira
• Git
• GitHub
• GitLab
• Agile/Scrum tools

Visualization Tools

• Visio
• Lucidchart
• Snagit
• Draw.io

What You’ll Work On

At TCPWave, Technical Writers contribute to documentation and content for:

• IPAM, DNS, and DHCP platforms
• Cloud networking and automation solutions
• Enterprise SaaS applications
• API integrations and developer portals
• Infrastructure management tools
• AI-powered networking solutions
• Deployment and migration frameworks
• Security and compliance documentation
• User onboarding and training materials

You will help ensure customers can successfully deploy, configure, and manage mission-critical networking infrastructure using TCPWave products.

Why Join TCPWave?

• Opportunity to work on innovative networking and cloud technologies.
• Collaborative engineering-focused work environment.
• Exposure to enterprise-scale infrastructure and automation platforms.
• Career growth opportunities in technical communication and product documentation.
• Supportive and learning-oriented culture.
• Competitive compensation and benefits package.
• Opportunity to contribute to products used by global enterprises and service providers.

Work Environment

TCPWave fosters a culture of innovation, collaboration, and continuous learning. Team members are encouraged to share ideas, improve processes, and contribute to product excellence.

Depending on project requirements and business needs, this role may support onsite, hybrid, or remote work arrangements.

Equal Opportunity Employer

TCPWave Inc is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive workplace environment.

Pay: $35.68 - $42.97 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Internet reimbursement
• Life insurance
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Remote