Role description
TempoTempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.
Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.
We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.
We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!
Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth.
This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.
What You’ll Do
Account Management
Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement
Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones
Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team
Onboarding & Technical Success
Own the handoff from GTM and guide partners through onboarding, integration, and production launch
Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness
Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution
Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities
Ecosystem & Scale
Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments
Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks
Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements
About You
Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment
Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams
Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes
High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments
Experience with payments, blockchain infrastructure, or validator operations is a strong plus
Attributes
Scrappy and hands-on—you’ll dig into a complex integration without being asked
Proactive and anticipatory; you identify risks before they become partner problems
Organized and dependable, balancing priorities across a growing portfolio
Clear communicator who translates technical complexity into business value
Energized by ambiguity and the pace of an early-stage company
Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins