Senior Customer Success Engineer

Overview

We are looking to hire an experienced Senior Customer Success Engineer to join our fast-growing, highly talented Customer Success team. We pride ourselves on our culture of helping other people succeed, and that goes for both our customers and our teams. You’re not expected to know GraphQL on day one and part of the fun will be learning about it while partnering with Engineering, Product, Sales, Solutions Architects, and Support.

Apollo is the market leader of developer tools that enable companies to build their software in far less time, with far greater functionality. The technology beneath it all is called GraphQL, a revolutionary technology that allows product engineering teams to almost double the speed at which they ship new features. Our free products have millions of downloads per week, and our enterprise offerings serve many of the world's most famous brands. People are shocked at the type of logos we land. We are on an incredible growth trajectory and are funded by Andreessen Horowitz and Matrix Partners.

What you'll do

• Manage a book of large Enterprise customers, be responsible for
  account health, renewal, and revenue growth.
• Serve as a trusted technical advisor for our customers. Liaison with
  Solutions Architects, Engineering, and Support teams to address
  customers’ technical needs.
• Provide demos, feature updates, and education resources to help
  customers learn and adopt our cloud products.
• Through regular meeting cadence, proactively uncover customer needs
  and new use cases, anticipate risks, and collaborate with other
  departments to protect and grow your accounts.
• Build relationships with customers, help them unblock challenges, and
  turn them into advocates.

About You

• You've had success working with Enterprise customers on technical
  products.
• You have experience with programming languages, cloud services, or
  software deployment.
• You learn fast and can quickly grasp technological and business
  concepts.
• You are highly organized and can effectively keep track of customer
  requests.
• You are an excellent problem solver who can thrive in an unstructured
  environment.
• You can articulate technical concepts or recommendations clearly to
  customers.
• You are curious and can effectively uncover customer needs and growth
  opportunities.
• You can navigate customer organizations, identify new use cases and
  build relationships with different stakeholders.
• Effective at facilitating executive meetings and workshops.
• You are a team player and enjoy fostering collaborative relationships
  with other departments.
• Bachelor's degree in computer science, coding boot camp, or
  equivalent work experience is a huge plus.

Closing

This position can be done from anywhere in the US or Canada, preferably West Coast.

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