Head of Product

• We are looking for a Head of Product to own the product management practice at Applause and turn company vision into clear priorities, focused roadmaps, and products that create measurable customer and business value.
• This is a hands-on, player-coach role
• You will lead and develop a team of Product Managers while also serving as the Product Manager for our QA Automation Platform team, one of the company’s most important areas of investment
• Working closely with the CEO, CTO, Engineering leadership, and our commercial teams, you will connect company strategy with market intelligence, customer needs, and product performance
• You will strengthen how we discover, build, launch, measure, and improve our products—and ensure we drive adoption and learn from what we ship
• Translate company vision and strategy into clear investment decisions and roadmaps
• Own and strengthen the product management practice across Applause, establishing clear expectations and effective approaches to discovery, prioritization, planning, launch, and measurement for a small team of Product Managers
• Serve as the Product Manager for our QA Automation Platform team, owning discovery, roadmap, priorities, launch, adoption, measurement, and iteration
• Build a strong understanding of our customers, opportunity, and competition to identify opportunities, anticipate risks, and inform company and product decisions
• Partner with the CTO, Sales, Marketing, Delivery, and other customer-facing teams on pricing and packaging, positioning, launches, enablement, and adoption
• Establish meaningful product metrics and feedback loops to measure adoption, customer value, and business impact and guide future decisions
• Partner closely with Engineering leadership to sequence investments, manage tradeoffs, and guide execution

Benefits

• Work/Life Balance: Applause offers in-office, hybrid and remote work opportunities across all of our global locations. For those in office, we have a casual environment with plenty of drinks and snacks. We are also proud to extend generous paid time off and paid parental leave to every Applause employee.
• Employee Recognition: celebrate wins big and small with monthly, quarterly, annual and on-the-spot awards – cash, gift cards, points to spend in the company store and more.
• Learning & Development: Applause employees have access to a major learning platform catalog. We encourage professional development through Applause-curated curriculum and personal development through any courses that interest you. We also conduct online diversity training for every employee.
• Applause Fun: Through our company stores, employees may receive Applause-branded swag for new hire gifts, anniversaries and recognition awards. We also sponsor company events locally and globally, in person and virtually.
• Giving Back: Applause takes great pride in giving back to the community. We support charitable organizations like dream.org, National Society of Black Engineers, GLAAD, United Way and Cradles to Crayons through financial donations and volunteer work. Got something specific you’re passionate about? Let us know.- If you are excited to build the product practice—and the products—that will help define Applause’s next chapter, we would love to talk
• You have led Product Managers in collaborative, cross-functional environments. You know how to coach others, create clarity from ambiguity, and help teams move from broad direction to concrete product decisions and shipped work
• You are fluent in the AI landscape and energized by what it unlocks. You are equally clear-eyed about where human judgment, context, access, and lived experience remain essential
• You know when more evidence will improve a decision and when it is time to make a thoughtful bet. You understand that shipping is only part of the job and know how to use adoption, customer feedback, and product performance to guide iteration and future investment
• We are looking for a product leader who can develop our product team, and turn an ambitious vision into focused, measurable execution
• You are comfortable operating as both a product leader and a hands-on Product Manager. You can strengthen practices across the organization while still going deep enough to lead discovery and drive a critical product area from idea through adoption and iteration
• You are customer-centered, technically curious, commercially aware, and pragmatic. You understand how customer needs, market dynamics, competitive positioning, pricing, and go-to-market decisions connect to what gets built
• You bring 8+ years of product management experience, including at least 3 years leading Product Managers and demonstrated experience building or strengthening a product management practice