Customer Success Engineer

Intezer is a leading provider of AI-powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).

Job Description

You will help customers fully operationalize Intezer’s cybersecurity platform through seamless deployments, advanced use cases, and automation. Working across presales, customer success, technical delivery, and product innovation, you’ll deploy the platform, build automated detection and response workflows, and optimize for real-world success. Ideal for technically strong professionals passionate about cybersecurity and product impact.

Responsibilities:

• Onboarding, deployment, and configuration processes for new customers
• Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
• Identify up-sell opportunities and communicate potential risks that would threaten renewals
• Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
• Design and implement automated workflows to automate triage, and response workflows
• Build and tailor security automation workflows to real-world use cases in enterprise and MSSP environments
• Monitor customer environments for misconfigurations, performance issues, and operational gaps
• Guide customers in tuning and customizing the platform to align with their SOC maturity and threat models
• Collaborate with Product and R&D teams to improve detection logic, automation capabilities, and platform architecture
• Contribute to post-sales methodology and internal delivery playbooks to ensure consistent and scalable customer success

Requirements

• Strong experience in technical support, professional services, or SOC/IR roles
• Strong preference for flexibility to work EST coast hours
• Hands-on experience with cybersecurity tools, SIEM/SOAR platforms, or threat detection systems
• Experience working with Linux-based systems and strong troubleshooting skills
• Basic scripting knowledge (e.g., Bash, Python) and comfort working with APIs
• Experience building automation workflows or playbooks for SOC/IR processes
• Ability to translate complex detection and response use cases into actionable implementation plans
• Strong analytical skills for dissecting alerts, event flows, and customer issues
• Excellent communication skills and fluent English (written and spoken) with strong technical communication
• Experience working directly with customers, preferably in a SaaS or cybersecurity setting