Director, Program Management

Socialive’s end-to-end video creation platform is the fastest and most cost-effective way for anyone to record, edit, publish, or livestream professional video. The platform provides an intuitive experience for everyone, transforming people without formal video training into content creators while reducing production time and costs for video experts. Socialive customers include startups to the Fortune 100 including MorganStanley, JPMorganChase, Accenture, Salesforce, Oracle and more. The platform unlocks limitless potential for internal and external communication by democratizing the ability to record, edit, and publish video. Join us.

100% Remote Role

https://socialive.us

Socialive is hiring a technical and relationship-driven professional who will be the strategic architect behind how complex, Enterprise customers come to life on our platform. This person will be responsible for building customized launch plans tailored to a customer’s organizational structure and goals, and driving buy-in at various levels of the enterprise while minimizing time-to-value and eliminating barriers to launch. You'll own the post-sale journey for customers, architecting the right path in partnership with technical implementation. The ideal candidate is s

trong at customer needs discovery and solutions architecture.

This role combines hands-on technical expertise with proactive relationship management to deliver measurable results in customer satisfaction, product adoption, and retention. You'll collaborate with Customer Success and Account Management, your primary focus is ensuring clients realize value quickly from their investment in Socialive. 

Responsibilities

• Own the launch and rollout of Socialive with our largest and most strategic customers.

  Assess customer’s goals and success metrics through discovery process.

• Architect a 12-month adoption roadmap for Financial Services and Wealth Management customers

  translating complex organizational needs into actionable, high-impact onboarding plans that drive activation and long-term engagement,

  ensuring customers experience rapid time to value with incremental ROI.

• Partner with Sales and Technical Implementation to prescribe a customized training plan

• Design financial services specific program adoption and success playbooks

• Identify and share risks to customer adoption and provide solutions to mitigate obstacles to adoption by customer therefore driving retention

• Be an evangelist for Socialive  addressing end user change management, supporting a new behavior in the customer’s ecosystem

Qualifications:

• 5+ years of experience driving Implementation, Program Management, Customer Success

  or Strategic Consulting with Fortune 500/1000 accounts or in a high-growth SaaS environment

  within B2B SaaS Experience rolling out new tech to large and medium sized distributed organizations with an eye on change management for successful launch.

• Ability to validate and drive discovery from a customer, understand their goals, and create a joint success plan.

• Someone who thrives on setting enterprise customers up for success

• Strategic thinker with a bias to action

• Creative problem solver and ability to work crossfunctionally

• Exceptional executive presence, deep business acumen, and the technical fluency to navigate sophisticated Fortune 100 customers with confidence.

• Comfortable working with C-level executives to define what "Success" looks like support regular communications

• Experience working with financial services customers preferred.

• Background in video technology helpful

**
Compensation:**

$90,000-$150,000 base plus performance based- commission based on experience and location. 

About our Team:

Our company culture is top priority and we strive to create an environment where all of our team members are empowered to do their best work. We’re proud of the collaborative culture we’ve built, even while working fully remote.We’re growing our diverse, fully remote team with forward-thinking individuals who want to uplevel their careers while contributing to something bigger. Our mission is to be a place where all people can be bold and the best version of themselves.