Licensing & Customer Relations Administrator

Licensing & Customer Relations Administrator

Location: Herndon, VA (In-Office | U.S. Citizenship Required)

Classification: Full-Time, Exempt

At Skyline Software Systems, we don’t just build world-class 3D earth visualization platforms— we offer a “best-of-breed” set of tools focused on customer needs, including flexibility, efficiency, and robustness. We are looking for a highly responsive, observant, and proactive Licensing and Sales Operations Coordinator to serve as a critical part of our Herndon headquarters team.

This isn't a passive desk job where you wait for instructions. You are the ultimate radar for our office ecosystem and our software pipeline. One hour you will be diving into Salesforce to pull custom data metrics for our executive leadership; the next, you are executing high-stakes international security compliance checks or intuitively ensuring our physical office environment is seamlessly optimized. If you thrive on variety, spot needs before they become problems, and love being the go-to person who keeps everything moving, you belong here!

Why This Role Matters

• The Gatekeeper of Compliance:
You will directly safeguard our business by processing digital software licenses and conducting essential security screenings (ITAR/Export regulations). Your absolute precision keeps us in compliance.

• The Architecture of Efficiency:
You bridge the gap between customers, sales, and deep-tech support engineers, ensuring first-level technical troubleshooting happens fast.

• The Office Go-To Person:
You own the space. From supporting VPs with ad-hoc logistics to keeping office inventory flawlessly stocked, you create the professional environment that allows our engineers and executives to grow the business and create successful customer service experiences.

Who You Are

• The Agile Task-Switcher:
Unexpected deadlines or shifting priorities don't rattle you. You stay calm under pressure, rapidly reprioritizing when the need arises.

• Highly Observant:
You notice the small details—whether it’s a glitch in a licensing key or a low stock of office essentials—and you fix it before anyone else has to ask.

• A Proud Owner of Your Work:
You thrive at being autonomous. You take pride in handling your daily domain with little to no direction, treating the office and your workflows as your own business.

• Technically Savvy:
You have a "test-and-learn" mindset. You aren't afraid to explore internal networks, master Salesforce, and look under the hood of complex software logic to solve problems. You excel at bringing order to complex workflows to drive results.

The Skills & Knowledge You Bring

• Total mastery of Microsoft Office (especially Excel) and hands-on familiarity with CRMs (Salesforce preferred).

• Exceptional communication skills—you can explain complex licensing data to a non-technical customer just as easily as you communicate with a VP.

• The flexibility to occasionally support international customers across different time zones when urgent deadlines arise.

• Most importantly, you are a sharp-minded, highly task-oriented, and enthusiastic professional who thrives while juggling multiple priorities in a growing organization with exceptional attention to detail, strong problem-solving skills, and a customer-first mindset who is highly trainable.

Are You Ready to Drive Our Operations?

If you are tired of predictable, single-lane corporate roles and want a position where your versatility, drive, and independence are the daily norm, this may be the role for you!

Skyline offers exceptional employee benefits which include:

• Competitive salary and bonus eligible.

• 401(k) with Employer Matching

• Medical, Dental, and Vision Insurance with employer contribution.

• Life, AD&D, Short- and Long-term Disability Insurance

• Flexible Spending (Medical and Dependent Care)

• Paid time off

• Employee Referral program

Salary Range:

$55,000 - $75,000 annually (commensurate with experience)