Operations Support Coordinator

Summary

Under the direction of the Data Quality/Key Accounts Manager, the Operations Support Coordinator is responsible for supporting internal operations with a focus on data quality, process efficiency, and system reliability. This role works cross-functionally with Operations, Programming, and Data teams to ensure the accuracy, consistency, and integrity of TWG’s data.

The position is designed to develop foundational expertise in quality control, edit checks, and junior-level code review, while supporting the ongoing improvement of operational workflows.

Essential Responsibilities (not limited to)

Operations & Data Quality Support:

• Execute and maintain quality control procedures across multiple data workflows to ensure consistency and accuracy
• Conduct edit checks against sales requests, validating that query criteria aligns with requested deliverables
• Perform quality control reviews of job summaries, ensuring accuracy of filters, logic, and output expectations
• Assist in quality checks of Transactions and Parcel acquisitions, validating completeness, accuracy, and proper integration into systems
• Monitor data outputs and reports for completeness, accuracy, and alignment with internal standards
• Identify patterns or trends in data issues and escalate findings with recommended solutions
• Work closely with Programming and Operations teams to troubleshoot and resolve data-related issues
• Develop a working understanding of internal systems, datasets (e.g., Transactions, Parcels), and data structures
• Document quality control processes, validation steps, and recurring issues to improve consistency and repeatability

Core Competencies

• Proficient in Microsoft Office (especially Excel); familiarity with data tools or databases preferred
• Strong technical aptitude with an interest in learning systems, data workflows, and basic coding concepts
• High attention to detail with a focus on accuracy and consistency
• Strong analytical and problem-solving skills
• Excellent organizational skills with the ability to manage multiple priorities
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong written and verbal communication skills for internal coordination
• Adaptable and able to learn quickly in a fast-paced environment
• Demonstrates a sense of urgency and accountability in meeting deadlines

Pay: $24.00 - $26.44 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote