Role description
Customer Resource Center Specialist
Edupoint Educational Systems, LLCThis job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7396391
Why you'll like this role
You'll help K12 school districts succeed by solving real problems in
the Synergy Education Platformwhile building technical skills (web apps,
databases, troubleshooting) in a supportive team environment.
\
What you'll do
As a CRC Specialist I, you'll be an important first line of support for
Edupoint clients. You'll respond to incoming requests, troubleshoot
issues, and partner with internal teams to ensure customers get answers
quickly and confidently.
\
Day-to-day responsibilities\
Provide prompt, professional support via phone, email, and help desk
portal\
Troubleshoot product issues, reproduce reported problems, and document
clear steps/results\
Use internal tools (Help Desk app, knowledge base, documentation) to
research and resolve cases\
Log all customer interactions, notes, and outcomes accurately in the
help desk system\
Identify trends and communicate product defects or enhancement requests
to Development\
Share workarounds and configuration guidance to help districts align
Synergy to their processes\
Escalate issues appropriately following internal protocols\
Collaborate with teammates and assist with more complex cases as you
grow\
Participate in training and occasional special projects (including the
Users Conference Open Forum as needed)