Livestream Operations Specialist (Mandarin Bilingual)

Company Description

Memo Group, founded in 2019, is an international social e-commerce agency providing innovative social selling solutions for brands across Thailand, the USA, and globally. Recognized as the #1 TikTok Shop seller in Thailand, Memo Group is a leader in the rapidly growing live-commerce market. With a focus on supporting brands, the company is driving the evolution of e-commerce and social shopping. Join a team that delivers cutting-edge solutions in a dynamic industry.

Location: Culver City, CA (Onsite)

Employment Type: Full-time

Job Overview

We are looking for a proactive and detail-oriented
Livestream Operations Specialist
to support the growth and performance of our entertainment livestream hosts. This role is responsible for managing host onboarding, daily operations, performance tracking, and continuous optimization to drive engagement and revenue.

Key Responsibilities

1. Host Recruitment & Resource Development

• Identify, recruit, and onboard entertainment livestream hosts
• Build and maintain a pipeline of potential hosts and creators
• Leverage existing creator/host resources and industry connections to support business growth
• Candidates with proven host recruitment ability or strong creator resources are highly preferred

2. Host Management & Support

• Manage a portfolio of livestream hosts (entertainment-focused)
• Provide daily operational support and guidance to hosts
• Build strong relationships with hosts to improve retention, engagement, and performance

3. Onboarding & Training

• Deliver onboarding and training for new hosts on platform rules, livestream skills, and content strategies
• Develop and improve onboarding materials, training guides, and SOPs
• Help hosts quickly adapt to platform requirements and company expectations

4. Livestream Operations

• Monitor livestream sessions and provide real-time support when needed
• Ensure compliance with platform policies and community guidelines
• Coordinate schedules and optimize streaming time slots
• Assist hosts in improving livestream quality, audience interaction, and consistency

5. Performance Tracking & Optimization

• Track key metrics such as engagement rate, viewer retention, content quality, and overall livestream performance
• Analyze host performance and provide actionable feedback for improvement
• Identify issues, growth opportunities, and optimization strategies for host development

6. Content & Strategy Support

• Collaborate with hosts to plan livestream themes, content direction, and special activities
• Support campaign execution and day-to-day content planning
• Stay updated on platform trends, user preferences, and competitor movements

7. Cross-functional Collaboration

• Work closely with recruitment, creator, and operations teams
• Coordinate with internal stakeholders to support host growth and business goals
• Support internal reporting and performance reviews

Qualifications

• Bachelor’s degree or equivalent experience
• 1–3 years of experience in livestreaming, creator operations, talent management, or social media management preferred
• Proven ability to recruit livestream hosts, creators, or influencers is strongly preferred
• Existing creator resources, host network, or entertainment industry connections is a strong plus
• Familiarity with platforms such as TikTok, Instagram Live, or similar livestream/social media platforms
• Strong communication, coordination, and relationship-building skills
• Strong execution skills and ability to work in a fast-paced environment
• Bilingual in English and Mandarin is required

Preferred Qualifications

• Experience working with influencers, creators, or livestream hosts
• Understanding of livestream content operations and creator growth strategies
• Ability to identify promising talent and help them succeed through structured support

Compensation

$3,500 – $4,500 per month (base salary) + commission