Role description
Data Center Field Technician
MCIM by Fulcrum CollaborationsAbout MCIM
MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.
For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data, capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission-critical environments.
- No silos — one platform that unites workflows across sites and teams
- No blind spots — clean, first-party data and benchmarking that drive better decisions
- No going it alone — a consultative partner dedicated solely to data center operations
Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose-built to support the complexity, density, and uptime demands of modern digital infrastructure.
About The Role
MCIM is seeking a motivated, mechanically inclined Data Center Field Technician to support our customers in managing their mission-critical facilities. This is an excellent opportunity for individuals with military, mechanical, electrical, HVAC, industrial, or other technical backgrounds who want to build a career in the rapidly growing data center industry.
In this role, you'll travel to customer facilities, work alongside experienced technical professionals, and use MCIM's software platform to document critical infrastructure, support operating procedures, and help customers improve the reliability of their facilities.
Previous data center experience is not required.
We're looking for individuals who are detail-oriented, comfortable working in technical environments, eager to learn, and excited about the opportunity to develop specialized skills in critical infrastructure operations.
Job Responsibilities
Critical Infrastructure & Field Operations:
You will learn to use the MCIM mobile platform, including our Field Services application, to support critical operations services for our customers. These services will include:
- Critical Asset Inventory & Data Collection: Visit customer data centers, telecommunications centers, and other critical facilities to identify, inventory, and document mechanical, electrical, and other infrastructure equipment. Accurately collect equipment information and maintain asset records within the MCIM platform.
- Operating Procedures & Documentation: Assist in the development, review, and organization of critical facility operating procedures, including maintenance and emergency operating procedures. Work alongside experienced team members to ensure documentation is accurate, complete, and aligned with established standards.
- Maintenance Compliance & Work Coordination: Support the organization and validation of preventive maintenance schedules, equipment records, and maintenance activities within the MCIM platform. Help ensure critical assets are properly documented and associated with appropriate maintenance requirements.
- Customer Support & Software Training: Develop proficiency in MCIM's software platform and assist customer teams with navigating the system, managing equipment information, and understanding platform capabilities. Collaborate with internal team members to support successful customer projects.
Preferred Requirements
- High School Diploma, GED, military training, trade school certification, or equivalent experience.
- Experience or training in a technical, mechanical, facilities, construction, industrial, military, telecommunications, HVAC, electrical, or related environment preferred.
- Previous data center experience is not required.
- Strong mechanical or technical aptitude and a willingness to learn about critical infrastructure equipment and operations.
- Strong attention to detail and ability to accurately collect, document, and manage information.
- Comfortable learning new software platforms, mobile applications, and technical processes.
- Strong communication skills and ability to interact professionally with customers and team members.
- Ability to work independently in the field while following established processes and procedures.
- Valid driver's license and willingness to travel extensively (approximately 50–60%).
- Ability to obtain a passport and travel internationally when required.
MCIM is how critical facility operators make every data center stronger. Our purpose-built platform and real-time analytics – drawn from over one million data center assets worldwide – power smarter operations, maintenance, capital planning, and more.