Billing & Customer Service Associate

The Cancer Letter
 is seeking a Billing & Customer Service Associate to support renewals, accounts receivable, customer support, and other administrative tasks.

The role joins 
The Cancer Lette
r’s Operations team, which supports the editorial arm of the publication. This is a client-facing position on a small, collaborative team that is ideal for someone with strong attention to detail and excellent interpersonal skills.

Location:
 Remote - Accepting candidates residing in Washington DC, Maryland, Virginia, Pennsylvania, New Jersey, New York, New Hampshire, and Massachusetts.

Salary:
 The salary for this role is $60,000

Primarily reports to:
Account manager

Full-Time:
40-hour work week, great benefits, unlimited PTO

About The Cancer Letter

For over 50 years, 
The Cancer Letter
 has been the leading source of information on cancer research, drug development, and health care policy and funding. 
The Cancer Letter
 readership includes academic oncology, pharmaceutical companies, oncology professional societies, patient advocacy organizations, as well as federal agencies, including NIH, NCI, and FDA. We have won numerous journalism awards for our investigative coverage of issues that shape oncology. Our hard-hitting investigations have impacted public policy, contributed to federal action, and saved lives.

The Cancer Letter
 is a subscription-only independent weekly publication based in DC with a circulation of over 100,000. Learn more about us at https://cancerletter.com/about/. The Cancer Letter also runs the Cancer History Project, a free archive for the history of oncology.

Responsibilities

Subscription Billing & Accounts Receivable

• Own subscription invoicing and renewals
• Track subscription accounts receivable and update client accounts in Quickbooks, Monday, and Wordpress
• Serve as first point of contact for payment follow-up, renewals, and cancellations, according to internal escalation process
• Lead vendor portal onboarding and management
• Draft quotes for subscription sales, upgrades, and renewals for team approval
• Maintain up-to-date billing records in Quickbooks and Monday
• Support advertising accounts receivable as needed

Technical Customer Service/Support

• Serve as the first point of contact for subscriber questions, online account issues, and troubleshooting
• Interface with individual readers as well as subscription administrators at cancer centers, health systems, biotech and pharmaceutical companies, non-profits, government agencies, and subscription management companies
• Interface with clients’ IT departments and libraries
• Onboard new subscribers
• Audit customer accounts to solve login issues, updating IP addresses on file and guiding customers through login options
• Draft/send account updates and usage reports to clients
• Perform monthly data exports
• Maintain up-to-date client records

Supporting duties:

• Participate in operations team monthly review meeting, flagging issues, overdue payments, and other concerns for team discussion and planning
• Document subscription sales inquiries, draft quotes to support subscription sales pipeline
• Other administrative duties as needed (may include: supporting the team in performing annual subscriber list audits, updating subscription sales and informational documents, and/or cross-training on advertising customer service to support team member PTO)

Requirements:

• Minimum 1 year of customer-facing or administrative experience—billing support or member organization experience is a plus
• Strong written and verbal communication
• High attention to detail, especially with financial data and technical systems
• Technically proficient—you learn new systems quickly
• A motivated self-starter who is not afraid to ask for help
• Interest in health, news publications, or oncology

Nice to have:

• Experience with Quickbooks Online, Monday CRM, Stripe, and Asana
• Google Suite proficiency
• IT or technical customer support experience
• Experience interfacing with health systems or complex, matrixed organizations
• Background in membership/subscription renewal, accounting, bookkeeping, collections, or invoicing

Benefits:

• Health insurance (Carefirst Bluecross Blueshield)
• Dental insurance (Carefirst Bluecross Blueshield)
• 401k-eligible with company match after 3 months of employment
• Unlimited PTO, in addition to scheduled publication breaks (3 week minimum)
• 12 weeks paid parental leave

Investment Policy:
The Cancer Letter
staff members are precluded from directly investing in pharmaceutical companies or data companies directly engaged in cancer.

Remote Logistics:
The Cancer Letter
 is a registered employer in the following states: Maryland, Virginia, New Jersey, Massachusetts, Pennsylvania, New York, New Hampshire, Maine, and Washington, DC. If you do not live in one of these states, but wish to apply, you may—however, we will be *strongly* prioritizing the states in which we are already authorized.

Please note, due to the volume of applications, if you do not answer the application questions, your application will not be considered.

AI policy: We don't use AI to screen candidates, and similarly we expect you to not use AI to respond to our questions. AI-generated responses do not provide us with a clear picture of who you are as a candidate and will not be considered.

If you have any accessibility issues, need accommodations, or have questions, please contact jobs@cancerletter.com.

No phone calls, please.