Enterprise Account Executive

Job Description:

The Enterprise Account Executive (AE) is responsible for managing client relationships, driving revenue growth, and delivering solutions that align with client needs. This role serves as the primary point of contact for assigned accounts—building trust, identifying opportunities, coordinating internal resources, and ensuring overall client satisfaction.

Preferred Qualifications

• History of building and maintaining relationships across large enterprise accounts.
• Experience or knowledge of Content Management Systems (CMS).
• Exceptional executive presentation, negotiation, and communication skills.
• Strong math and analytics skills, particularly around pricing and merchandising.
• Experience with SaaS, technology, managed services, or other complex solutions.
• Proficiency working with CRM platforms and Product Management tools
• Understanding of key retail concepts such as A/B Testing, Product Optimization, Competitor Analysis, Customer Acquisition, Loyalty, and Ancillary products.

Enterprise Account Executive – Competencies:

• Client Relationship Management
• Client Sales & Revenue Growth
• Account Strategy & Planning
• Technical Onboarding and Enablement
• Internal Collaboration
• Performance & Reporting

Enterprise Account Executive Competencies/Key Responsibilities in Detail:

Client Relationship Management

• Act as the main liaison for assigned clients, ensuring strong professional relationships.
• Understand client business goals, challenges, and strategic priorities.
• Conduct regular check-ins, business reviews, and performance discussions.

Sales & Revenue Growth

• Identify and pursue opportunities for increasing traffic and sales for Private Label sites. , and renewal.
• Manage the site update and renewal cycle.

Account Strategy & Planning

• Develop and maintain strategic account plans to meet revenue goals.
• Identify sales opportunities and maintain accurate CRM records.
• Analyze client data to identify trends, risks, and expansion opportunities.

Technical Onboarding and Enablement

• Act as the main daily stakeholder responsible for technical integration setup, testing, execution, monitoring, and on-going support for Enterprise clients.
• Coordinate directly with Engineering and Product stakeholders to effectively onboard new clients to TicketNetwork product solutions.
• Gather requirements and feedback from client(s) for technical integrations.
• Provide recommendations for technical implementation to external clients
• Responsible for managing clients across multiple TicketNetwork products, including Private Label, Mercury, MMP, Seatics, and Backstage.
• Enterprise Account Executive will be expected to accurately provide guidance and understanding of TicketNetwork API’s.

Internal Collaboration

• Work closely with the Business Development team to transition newly signed deals onto the next onboarding phase.
• Partner with product, operations, and service teams to deliver a seamless client experience.
• Represent the voice of the customer internally, providing insights for improvement.
• Escalate and resolve client issues in a timely, proactive manner.

Performance & Reporting

• Track KPIs such as retention, revenue, pipeline velocity, and account growth.
• Prepare updates for leadership on account health and revenue expectations.
• Schedule and execute monthly business reviews with key clients to build loyalty and identify new opportunities.