Medical Billing (RCM) & EHR Customer Support & Ticketing

Key Responsibilities Implementation & Support Specialist U.S.-based applicants only – Medical Billing (RCM) & EHR

Customer Support & Ticketing

• Handle inbound customer support calls, emails, and tickets related to billing, claims, and platform usage - serving as first- and second-line support.
• Own the ticketing lifecycle end to end: intake, triage, prioritization, resolution, and closure, ensuring every ticket meets SLA targets.
• Continuously streamline and improve the ticketing process — reduce resolution times, eliminate recurring issues, and build a knowledge base of repeatable solutions.
• Diagnose and resolve billing and workflow issues (claim rejections, denials, ERA/EOB posting, eligibility, clearinghouse errors, statements, reporting).
• Escalate complex issues appropriately and drive them to resolution with engineering, RCM, and product teams.

Client Implementation & Onboarding

• Lead end-to-end implementation of OmniMD products (medical billing/RCM
  and
  EHR, plus credentialing, RPM, AI Suite) for new clients.
• Configure billing rules, fee schedules, payer setups, clearinghouse connections, EDI (837/835), and practice-specific workflows.
• Set up, configure, and manage EHR workflows (templates, provider/staff setup, clinical documentation, scheduling, and reporting) — learning and mastering the EHR platform as part of the role.
• Coordinate data migration, testing, and go-live readiness, including validation of claims, eligibility, and EHR workflows before launch.
• Train providers and office staff on both billing and EHR workflows — claim submission, denial management, charting, and reporting.
• Build and manage implementation project plans, timelines, and milestones to deliver on-time, high-quality go-lives.

Ongoing Client Support & Success

• Serve as a trusted advisor and primary point of contact for assigned clients post go-live.
• Monitor client health, adoption, and billing performance; proactively address risks before they become problems.
• Conduct periodic account reviews and share best practices to improve clean-claim rates, reduce denials, and accelerate collections.
• Document client configurations, resolutions, and process changes accurately.

Cross-Sell & Upsell

• Identify and act on opportunities to expand accounts through cross-selling and upselling OmniMD products and services (RCM, credentialing, RPM, AI Front Desk, AI Clinician, add-on modules).
• Understand each client's operational and financial goals and recommend solutions that deliver measurable ROI.
• Partner with Sales and Product teams to convert client needs into expansion revenue while maintaining trust and satisfaction.

U.S. Healthcare Billing Expertise (Required Knowledge)

• Full medical billing revenue cycle: charge capture, coding, claim submission, adjudication, payment posting, denials, appeals, and AR follow-up.
• CPT, ICD-10-CM, HCPCS coding fundamentals and modifiers as they affect reimbursement.
• Payer rules across commercial, Medicare, Medicaid, and workers' comp; understanding of EOBs, ERAs, remittance, and denial/rejection codes (CARC/RARC).
• EDI transactions (837 claims, 835 remittance, 270/271 eligibility), clearinghouse operations, and claim scrubbing.
• Denial management and AR workflows to improve clean-claim rates and reduce days in AR.
• Provider credentialing/enrollment basics and their impact on billing.
• HIPAA privacy and security requirements as they apply to PHI handling and client interactions.

Tu grab the opportunity: Apply at kvyas@omnimd.com